Taking items back?

harmony802005

Hi there Guys
I just needed advice really i have a coat brought for me from soccar sport it was last week but it doesnt fit,as it was a present i dont have a recipt all ive got is the tags with the price on it,its all i was able to get off the person who brought it for me,so i went into soccar sport today and she refused an exchange and i said it hasnt been worn its to small and i have the tags and to be honest the young girl was very rude. I was hoping to see if anyone knew if i had any rights regarding this as the person has tried to find the recipt but she cant find it,any help would be so greatfull? also another thing that happen is some pjs where brought for me but the top and troussers where different sizes,so i toke it back to asda and hoping to get a full refund but as the pjs are now on sale all i got back was £6 not £13 i am so mad seems like a rip off but thay used the word its policy grrrr,thanks for the help in advance to the soccar sport problem x

picklepick

You are entitled to an exchange or credit note if it's not been worn, however I think this is only if you can provide proof of purchase. This does not have to be a till receipt. If your friend purchased it using a card, you can use a bank statement with the amount on. Were the tags attached or removed from it? I can see why the sales assistant thought it had been worn if the tags were already removed and you may have a problem proving that you haven't worn it!

With regards to your Asda items, the staff were right to refund you only the amount that they are now on sale for, if you did not have proof of purchase with the original purchase price on. If you did have proof, then you would have entitled to that amount.

harmony802005

Hi there Picklepick Thank you for all ur help,no sadly there isnt a recipt i just found the young girl very rude,and the tags arnt attached but u can tell thay are from this shop,i just think its bad really as who has the recipts when things have been brought as a gift,it does make me mad and thay have a few of these coats in there still,and it was brought with cash i think,so it looks like the coat will go to waste and with asda i got the recipt but thay said its there policy just think its disgusting,thank you for ur help x

Emms

If you have no receipt and the tags aren't attached then I would say there is no chance any shop would ever give you an exchange for that, and it was a gift then the person that bought it for you shouldnt have taken the tags off it.

Why didnt you just exchange the pjs in asda so you had both the same size instead of taking the money back?

harmony802005

Hi there Emms
Asda didnt have the sizes in,it wasnt the pjs on the hangers it was disney ones that where put together and stacked up,like a presents so you wouldnt of known the sizes only the worker at asda that done it,but ya even though i had a diff size in top and bottoms thay didnt have any there so someone else out there has the same problem,just cant believe with a recipt didnt get the full price back but the sale price x

Savvybunny2009

It's down to store policy, by law unless the item is faulty they don't have to accept a return although many shops have policies stating that they allow you to retrun within 30/14 days etc. If you have a receipt you can return items that are detagged as long as you have the tag to return with the item. If it is detagged I doubt anystore would accept a return without a receipt, not many stores allow returns without receipts, not even gift vouchers unless they are 100% sure they item was from them. Often the person buying will be asked if they would like a gift receipt so the recipient can exchange an item without knowing the price paid. Otherwise you will have to get the buyer to take the items back for you for an exchange, if they have no receipt a bank/card statement showing the purchase may be sufficient.

harmony802005

Hay savvybunny thankyou for ur insight and everyone else,i just spoke to her and she wasnt given a gift recipt,she brought it on the 23 dec,looks like im stuck with a small jacket grrrrr,thank you all for ur help xoxo

Golden_Anemone

You are only ENTITLED to a receipt if the item is faulty - not if it doesn't fit or the recipient doesn't like it though most large stores will offer an exchange with proof of purchase.

Proof of purchase does not have to be a receipt - a credit card or bank statement showing the purchase should be sufficient. Did your relative pay with card or cash?

Here's the MSE SAD Fart guide

Sagz_2

picklepick wrote: »

You are entitled to an exchange or credit note if it's not been worn,

I'm afraid that's not right.

Golden_Anemone wrote: »

You are only ENTITLED to a receipt if the item is faulty - not if it doesn't fit or the recipient doesn't like it though most large stores will offer an exchange with proof of purchase.

Here's the MSE SAD Fart guide

:T:T

McKneff

You got a £6 cash refund from Asda, all yu had to do was buy something/anything else in the sale for £6 which had been reduced and you would still have the same value item, simple.

jackomdj

harmony802005 wrote: »

Hi there Emms
Asda didnt have the sizes in,it wasnt the pjs on the hangers it was disney ones that where put together and stacked up,like a presents so you wouldnt of known the sizes only the worker at asda that done it,but ya even though i had a diff size in top and bottoms thay didnt have any there so someone else out there has the same problem,just cant believe with a recipt didnt get the full price back but the sale price x

So you had a receipt? In that case they should have given you a full refund as you had PJ's that are not fit for purpose, ie if you are size 12 the size 14 bottoms are not going to fit. Personally I would have asked to see a manager about this one.