microsoft word 2010 suddenly wont open . help please

edinburgh_lesley

Hi, as stated , when I went to view documents I have saved they wont open and error message.
"Microsoft office 2010 cannot be opened. try again or repair in control panel"
I tried to "change" in control panel and nothings happening. I performed system restore to last week when all was fine and still the programme wont open.

Please help with any troubleshooting x
Cheers
lesley x

bigpound

type

winword /safe

in run command, and post your results

edinburgh_lesley

when I typed "winword/safe" it said windows cannot find the programme.

error report when I open word doc came up as;
Problem signature:
Problem Event Name: AppHangB1
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Hang Signature: 2ceb
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 2cebfdd3a862d3b88d6abcb31b292d36
Additional Hang Signature 2: ebf2
Additional Hang Signature 3: ebf201f8822808a7b099bf8c62215dd0
Additional Hang Signature 4: 2ceb
Additional Hang Signature 5: 2cebfdd3a862d3b88d6abcb31b292d36
Additional Hang Signature 6: ebf2
Additional Hang Signature 7: ebf201f8822808a7b099bf8c62215dd0


SORRY if I am slow to comprehend your instructions but they are appreciated.
Lesley x

bigpound

there is a space between the d and /

f1charlie

The application version number suggests that you are running Office 2007 and not 2010.

There is a Microsoft help to Word startup problems here (which may or may not help!):

http://support.microsoft.com/kb/921541