help please and advice.

gunboat4

Hi my fiat needed a clutch fitted, i supplied the clutch that i got from a car part branch . Garage called me to say part must be faulty as the clutch was still slipping. 2nd clutch was sent out and the same problem was still there. In the end the garage fitted a genuine fiat clutch and the problem went. I have a bill for£ £1480 from the garage for the labour of 3 clutch changes and a fiat clutch and a £ 600 bill for the 2 clutches supplied by the well established car part shop. I cant belive the 1st 2 clutches were faulty maybe not just truely conpatable. The suppliers say its down to the garage if they have not fitted an identable part to the original clutch. Garage and suppliers are blaming each other and i have a bill for £2000. I paid the garage the 1st bill for nearly £900 or they would not let me have my car. Please help and ask for more details . Thankyou.

vax2002

Is this a hydraulic clutch ?

gunboat4

I think so. It was a clutch and the dual mass flywheel , would that tell you if it was a hydraulic clutch? I will find out if not. Thanks.

Notmyrealname

gunboat4 wrote: »

Hi my fiat needed a clutch fitted, i supplied the clutch that i got from a car part branch . Garage called me to say part must be faulty as the clutch was still slipping. 2nd clutch was sent out and the same problem was still there. In the end the garage fitted a genuine fiat clutch and the problem went. I have a bill for£ £1480 from the garage for the labour of 3 clutch changes and a fiat clutch and a £ 600 bill for the 2 clutches supplied by the well established car part shop. I cant belive the 1st 2 clutches were faulty maybe not just truely conpatable. The suppliers say its down to the garage if they have not fitted an identable part to the original clutch. Garage and suppliers are blaming each other and i have a bill for £2000. I paid the garage the 1st bill for nearly £900 or they would not let me have my car. Please help and ask for more details . Thankyou.

You supplied the clutch so as far as it goes with the garage you are at fault if it was the wrong one or faulty. You are liable for the labour to the garage for the original fitting, the fitting of the 2nd one and the fitting of the correct one. Whether you can reclaim that labour from the supplier is a completely separate issue. You still owe the garage £580.

The garage have done nothing wrong. They fitted a part which you supplied to them as correct.

Anything French or Italian would be the last car I would want to source the part for myself because they are sods for using more than one part number on the same model. Chances are that for example if yours is say a 2008, it could be a late 2008 and the early 2008 has a completely different clutch. Certainly on the Mondeo I have, they changed rear pad design early in 2004 so it is easy to get the wrong rear pads for an early 04 and the only guaranteed way to make sure you get the right one is to give the supplier your chassis number.

Welcome to the pitfalls of someone who isn't a mechanic supplying their own parts which usually end up being wrong. This is quite a common thing and is why many garages will not let customers supply their own parts because if they're wrong the customer expects the garage to do the job again with the right part for free even though it wasn't their fault.

Notmyrealname

vax2002 wrote: »

Is this a hydraulic clutch ?

It works with a genuine one so that has no bearing.

gunboat4

If i thought getting a part supplied by a company that just ask for your reg and tell you it will be devlieved could have brought all this cost and trouble i would not have gone down this road. Niether the fiat garage or the high street chain supplier hinted at any possible problem on my 1st enquires with them.

RichGold

vax2002 wrote: »

Is this a hydraulic clutch ?

Notmyrealname wrote: »

It works with a genuine one so that has no bearing.

I was under the impression all clutches have bearings.

atrixblue.-MFR-.

Notmyrealname wrote: »

You supplied the clutch so as far as it goes with the garage you are at fault if it was the wrong one or faulty. You are liable for the labour to the garage for the original fitting, the fitting of the 2nd one and the fitting of the correct one. Whether you can reclaim that labour from the supplier is a completely separate issue. You still owe the garage £580.

The garage have done nothing wrong. They fitted a part which you supplied to them as correct.

Anything French or Italian would be the last car I would want to source the part for myself because they are sods for using more than one part number on the same model. Chances are that for example if yours is say a 2008, it could be a late 2008 and the early 2008 has a completely different clutch. Certainly on the Mondeo I have, they changed rear pad design early in 2004 so it is easy to get the wrong rear pads for an early 04 and the only guaranteed way to make sure you get the right one is to give the supplier your chassis number.

Welcome to the pitfalls of someone who isn't a mechanic supplying their own parts which usually end up being wrong. This is quite a common thing and is why many garages will not let customers supply their own parts because if they're wrong the customer expects the garage to do the job again with the right part for free even though it wasn't their fault.

that goes for any manufacturer these days parts are updated and redesigned every so often. for VX, ren, citroen, ford, pug, fiat alpha, jaguar, porche, subaru, mitsubishi,honda,dodge,chrysler, nissan,toyota, all swap out parts or update them. not just the french why people have this perception is beyond me. even main dealers get it wrong from your REG most mastercats in use these days have a VRM lookup supply your reg and the chassis and engine number is listed there and still there could be different parts suplied to that model of ford on that year around that reg date etc.

the ford dual mass has two veriants and without taking the box for for inspection you wont know wich one is fitted. now thats a PITA. ones more expensive than the other.

this is where the OP needs to return back to the place they got it and make a warranty claim for labour with the garages report.