Alliance & Leicester Fined By Fos For Retaliatory Account Closure

molly123_2

All

I have just seen this, which was posted yesterday at 22:26 by the Administrator on the Consumer Action Group website!

The customer concerned, is due to post ont he CAG website with the full adjudication shortly, and from what i've read, the press will shortly have this information too.


"The Ombudsman has just adudicated in a complaint against the A&L on a complaint that they closed a customer account in response to a claim for bank charges.

The FOS decided that the closure was indeed unfair as it was punitve and retaliatory.
The awarded £125 against the bank.

this is a derisory figure of course but the ruling is highly significant.

If you have had your accont closed by any bank because you have cliamed bank charges - or if you have been threatened with account closure then we suggest that you begin an immeiate complaint to the Ombudsman.

You will have to get a final decision from your bank first.

The more complaints which are made, the more likely the banks are to stop this vindictive and churlish treatment of their customers".

oldwiring

They'll still rid thenselves of bad customers, but it will take a little longer.
The decision will be beased on the whole history of account conduct, In other words do not be too !!!!-a-hoop about it.