Cutting my nose to spite face nPower !

DUTR

I have been on signonline 21 since last year, I send my reading in every month (though I need not) , anyways after recieving this 'bully' letter I am seeking to change provider, the comparison sites do not appear to be consistent

here is part of the letter



However it seems npower are the cheapest for leccy, which company is next?

Neil_Jones

Depends on the amount of energy you use.
Any comparision website, if fed with appropriate yearly usage figures, will tell you which will be the cheapest tariff to be on, which may or may not be NPower.

DUTR

Neil_Jones wrote: »

Depends on the amount of energy you use.
Any comparision website, if fed with appropriate yearly usage figures, will tell you which will be the cheapest tariff to be on, which may or may not be NPower.

Thanks money supermarket shows LoCO2 as next best 2850kwh pa

Swipe

Why didn't you activate your online account? It's hardly a bullying letter considering it was part of the agreement when you signed up to SOL21.

tripled

So you signed up to an online tariff, which requires you to have an online account. You presumably haven't complied with that, despite them giving you a considerable amount of time to do so, and they are giving you a further opportunity to rectify it. Not sure what you're having a mare about?

DUTR

Swipe wrote: »

Why didn't you activate your online account? It's hardly a bullying letter considering it was part of the agreement when you signed up to SOL21.

tripled wrote: »

So you signed up to an online tariff, which requires you to have an online account. You presumably haven't complied with that, despite them giving you a considerable amount of time to do so, and they are giving you a further opportunity to rectify it. Not sure what you're having a mare about?

Perhaps you both have gotten confused, I DO have an online account, I started it up at the time of opening signonline 21, the paperless billing was not a stipulation, it is that what they have changed their minds on :eek:

chanz4

no the signonline tariff have always been paperfree, hence the discount

DUTR

chanz4 wrote: »

no the signonline tariff have always been paperfree, hence the discount

The discount is for the DD, I will probably end up going to BG if they let me pay every month as they do with the gas.

flashg67

You also get a discounted rate from the standard tariff in addition to the DD discount (which everyone gets afaik?).

Looks like the title of the thread might be appropriate......

DUTR

flashg67 wrote: »

You also get a discounted rate from the standard tariff in addition to the DD discount (which everyone gets afaik?).

Looks like the title of the thread might be appropriate......

The title of the thread is appropriate, I remember well when they were trying to encourage paperless billing, as I recall saying to the agent that other companies, share the cost saving with the customer by them switching to paperless billing, this was not the case with npower, they have supplied me merrily without having to have paperless billing for 12 months now, I will have to wait and see if they do put me onto the standard tariff, the signonline 21 ends next march anyways

undaunted

Swipe wrote: »

Why didn't you activate your online account? It's hardly a bullying letter considering it was part of the agreement when you signed up to SOL21.

As much as I think Npower dreadful & yes bullying in many cases I'd unfortunately have to agree with the above in this instance :eek: