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Next Online VIP Sale - Not Happy
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Rainy-Days
Posts: 1,454 Forumite
I received a text message for buying online in the so called Next VIP sale. I registered immediately online for a sale booking slot on 23rd December at 19.00 hours (7pm to 11pm).
So far so good you would think - but no!
This morning while having a cup of coffee I went back into the VIP area to check another item I had my eye on, and you could buy all the items without having to have that pre-booked slot. All the items, bar two, that I had spent time writing down had gone! Out of the 17 items I had flagged, I managed a handful. What exactly is the point of having a pre-booked slot if Next are going to flout it and allow you to buy the items at no fixed point? If I had known that I would have logged in and bought the items straight away. I would also add that when I booked the slot you could not buy anything at that point, just browse only.
I feel that Next have been very disingenous about this towards loyal customers. I also feel aggrieved that they have allowed this to happen in the first place. I suspect that this is a regular feature, but that many are not aware of it! There is also to factor in a loss of trust between Next and the consumer i.e me! I have also placed this thread in another area of MSE as I am aware that not everybody uses the entire forum.
Has this happened to anyone else? Are any of you aware of this and is this a regular feature?
So far so good you would think - but no!
This morning while having a cup of coffee I went back into the VIP area to check another item I had my eye on, and you could buy all the items without having to have that pre-booked slot. All the items, bar two, that I had spent time writing down had gone! Out of the 17 items I had flagged, I managed a handful. What exactly is the point of having a pre-booked slot if Next are going to flout it and allow you to buy the items at no fixed point? If I had known that I would have logged in and bought the items straight away. I would also add that when I booked the slot you could not buy anything at that point, just browse only.
I feel that Next have been very disingenous about this towards loyal customers. I also feel aggrieved that they have allowed this to happen in the first place. I suspect that this is a regular feature, but that many are not aware of it! There is also to factor in a loss of trust between Next and the consumer i.e me! I have also placed this thread in another area of MSE as I am aware that not everybody uses the entire forum.
Has this happened to anyone else? Are any of you aware of this and is this a regular feature?
Cat, Dogs and the Horses are our fag and beer money 
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