Barclays won't refund PPI as they can't find policy details!

taniabaird

I too have a similar problem. I took a loan quite a few years ago and was forced to take protection on it even though I said I didn't want it. I have tried to claim but Barclays have said they cannot trace my policy number even though I had details of when the loan was taken and the amount etc. Is there any way I can take this further?

Thanks

longtermplanner

what date was the loan taken out?

brown1950

candykisses wrote: »

A couple of months ago, when I was checking my mums online banking, I noticed there was a payment of £2.40 for o/d protection. I asked her about it and she said she has paid it for years, she thinks at least twelve years.

I know it's only £2.40 per month, but still a fair bit of money to reclaim. She thought it was just normal bank charges.

She's 66 (widowed at 40) and hasn't worked since that age, so there is no income to protect as she only gets a Widows State Pension.

I applied using the Money Saving Expert form and things were OK until we received this letter today:

" Dear Mrs S

Thank you for your letter regarding the sale of Payment Protection Insurance on your Additions Plus Personal Overdraft.

We are sorry you have had to contact us about the sale of your Payment Protection Insurance policy (PPI). Thank you for taking the time and trouble to do so.

We have completed our investigation and unfortunately due to the length of time since you commenced your insurance cover which was before Barclays became a member of the General Insurance Standards Council on 20 November 2001, we have been unable to retrieve any details of PPI charges made to your account. As a result your complaint cannot be upheld.

However, if you are able to provide us with any further information relating to this policy, for example, the policy number of a copy of the policy document, your complaint will be re-opened and our investigation will progress."

My mum can't find any paperwork for it so we don't know what policy number it is, so looks like she has lost this money now. Feel bad for getting her hopes up.

All it says on the bank statement is "Overdraft Protection (Service Charges) £2.40 and more recently "Payment Protection £2.40". She has all the original bank statements dating back to 2003.

Seems unfair that the fat cats get the cream whilst the vunerable always end up left high and dry.

Any ideas anyone? x

This is outrageous behaviour on behalf of Barclays. Suggest your mother
sends an email to the following individual who is a Senior Case Manager -Specialist Complaints at Head Office of Barclays PLC.

paul.xa.fox@barclays.com

Watch this resolved within 4 weeks ! Keep us informed.

societys_child

brown1950 wrote: »

This is outrageous behaviour on behalf of Barclays. Suggest your mother
sends an email to the following individual who is a Senior Case Manager -Specialist Complaints at Head Office of Barclays PLC.

[EMAIL="paul.xa.fox@barclays.com"]paul.xa.fox@barclays.com[/EMAIL]

Watch this resolved within 4 weeks ! Keep us informed.

:huh:
You've just quoted and replied to a post that was made over 2 years ago, and the poster has not logged in for over a year . .

• Last Activity: 24-09-2012 3:08 PM

[Deleted User]

societys_child wrote: »

You've just quoted and replied to a post that was made over 2 years ago, and the poster has not logged in for over a year . .

To be fair, it was not Brown1950 who bumped up the thread.

I do agree it pays to look at the date of earlier posts on such threads as they are bumped with alarming regularity; usually by Newbies who use the forum's search function without reading properly.