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HBOS/Halifax Is A Poor Excuse For a Bank
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DirtPoorGuy
Posts: 651 Forumite
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I've had lots of problems with their online system too for my credit card. Since they removed the facility for making payments online I have had trouble making payment either over the phone or via BACS as nearly every time it bounces back to me. I have tired calling them but after going through lots of Press 1 for..., I rarely manage to speak to someone. Luckily I have it set up to pay the minimum by direct debit. I sent off a letter to complain yesterday.0
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DirtPoorGuy wrote: »
I am just off to close my account with them and good riddance, they actually make Santander look good.
Now that IS something!
Personally am never leaving HSBC again. They've not let me down yet.0 -
I've been with Halifax for over 10 years now. They're not perfect, but the have always resolved any problems promptly (in my experience).My farts hospitalize small children0
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dreamypuma wrote: »I've been with Halifax for over 10 years now. They're not perfect, but the have always resolved any problems promptly (in my experience).
The upshot is that I actually moved back to Halifax within six months, and whilst I still have my Santander accounts, I only use them sparingly. I am not doubting the OP's experience, which sounds pretty horrific, but as far as I'm concerned Halifax have earned my custom over the last decade, and I'm more than happy with them."MIND IF I USE YOUR PHONE? IF WORD GETS OUT THATI'M MISSING FIVE HUNDRED GIRLS WILL KILL THEMSELVES."0 -
in 16 years with Halifax, i can safely say ive only ever experienced one problem, which they rectified after a quick phone call
never had a problem with online banking, and i use it almost daily0 -
pink_pirlie wrote: »I've had lots of problems with their online system too for my credit card. Since they removed the facility for making payments online I have had trouble making payment either over the phone or via BACS as nearly every time it bounces back to me. I have tired calling them but after going through lots of Press 1 for..., I rarely manage to speak to someone. Luckily I have it set up to pay the minimum by direct debit. I sent off a letter to complain yesterday.
Is it a Halifax credit card? I've got one and I can still pay mine off online, no problems.
I've been banking with Halifax about 5 years and never had any problems with them - I find banking online easy, never not been able to sign in, staff in store are always helpful and seem to be willing to bend over backwards to give me what I want.
Best bank I or my boyfriend have ever used (compared to Nationwide, Lloyds and Santander).£2012 in 2012 member #15: £651.55/£20120 -
I too have been with Halifax since my 20s (40 years) The only problem I have had is that they closed my current account by mistake because they had the Lloyds IT system imposed on them and I don't think the front staff had had adequate training on it. Partly my fault too as I thought it was old system which when swiped your dd card they could 'see' all your accounts.
BUT not only did they open new account but manager personally saw to it that all s/os and dd were reinstated by writing to the varius firms etc. Got a bunch of flowers, letter of apology and 150 compensation plus immediate cheque and dd paid for via bacs at their expense.
That is what I call service and putting right a mistake that they acknowledged and did their very best to sort - keeping me informed at every step.
Way to go Halifax!0
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