HBOS/Halifax Is A Poor Excuse For a Bank

DirtPoorGuy

please ignore

pink_pirlie

I've had lots of problems with their online system too for my credit card. Since they removed the facility for making payments online I have had trouble making payment either over the phone or via BACS as nearly every time it bounces back to me. I have tired calling them but after going through lots of Press 1 for..., I rarely manage to speak to someone. Luckily I have it set up to pay the minimum by direct debit. I sent off a letter to complain yesterday.

Ninasmum

DirtPoorGuy wrote: »

I am just off to close my account with them and good riddance, they actually make Santander look good.

Now that IS something!

Personally am never leaving HSBC again. They've not let me down yet.

dreamypuma

I've been with Halifax for over 10 years now. They're not perfect, but the have always resolved any problems promptly (in my experience).

Crazy_Jamie

dreamypuma wrote: »

I've been with Halifax for over 10 years now. They're not perfect, but the have always resolved any problems promptly (in my experience).

Same here. There was one notable problem that I had with them a year ago. In hindsight it is worth noting that this was one mistake by a single person in one branch, but nevertheless I was sufficiently annoyed by it that I moved to Santander. That move gave me a sense of perspective. In 10 years with Halifax, that single issue was the only one not resolved quickly to my satisfaction. In the year that I have been with Santander, I have made three official complaints and been compensated on all three occasions. I'd much prefer the service actually be competent and there not be a need to complain, but there we go. Ironically the decisions to compensate customers seem to be made very efficiently. Read into that what you will.

The upshot is that I actually moved back to Halifax within six months, and whilst I still have my Santander accounts, I only use them sparingly. I am not doubting the OP's experience, which sounds pretty horrific, but as far as I'm concerned Halifax have earned my custom over the last decade, and I'm more than happy with them.

Carl31

in 16 years with Halifax, i can safely say ive only ever experienced one problem, which they rectified after a quick phone call

never had a problem with online banking, and i use it almost daily

CrazyRatLady_2

pink_pirlie wrote: »

I've had lots of problems with their online system too for my credit card. Since they removed the facility for making payments online I have had trouble making payment either over the phone or via BACS as nearly every time it bounces back to me. I have tired calling them but after going through lots of Press 1 for..., I rarely manage to speak to someone. Luckily I have it set up to pay the minimum by direct debit. I sent off a letter to complain yesterday.

Is it a Halifax credit card? I've got one and I can still pay mine off online, no problems.

I've been banking with Halifax about 5 years and never had any problems with them - I find banking online easy, never not been able to sign in, staff in store are always helpful and seem to be willing to bend over backwards to give me what I want.

Best bank I or my boyfriend have ever used (compared to Nationwide, Lloyds and Santander).

PennyForThem_2

I too have been with Halifax since my 20s (40 years) The only problem I have had is that they closed my current account by mistake because they had the Lloyds IT system imposed on them and I don't think the front staff had had adequate training on it. Partly my fault too as I thought it was old system which when swiped your dd card they could 'see' all your accounts.

BUT not only did they open new account but manager personally saw to it that all s/os and dd were reinstated by writing to the varius firms etc. Got a bunch of flowers, letter of apology and 150 compensation plus immediate cheque and dd paid for via bacs at their expense.

That is what I call service and putting right a mistake that they acknowledged and did their very best to sort - keeping me informed at every step.

Way to go Halifax!