buyers rights on ebay when item does not arrive?

lisaamc

Hi all - a quick question. I purchased an item (buy it now) from an Australian ebay seller on 15 November. It hasn't arrived and from experience (family in Australia post to me regularly) it now won't turn up, unless she's sent it seamail.

I've asked for a full refund but she's only prepared to offer a partial refund, which does not cover the full cost of the item, and none of the postage costs. Should I accept this or am I entitled to a full refund? The seller is saying that she states in her personal T&C's that she's not responsible for the item not arriving once it's left her hands - but doesn't she have a contract with me to fulfil or refund? Unsure due to the added complication of purchase outside the EU.

I did ask for the option of a replacement at some stage (new, branded item) but she didn't respond to that query - assume she doesn't have any left.

Thanks, any assistance gratefully appreciated.

scheming_gypsy

The item is the responsibility of the seller until the buyer takes ownership.

Although I've no idea if that's the same in Australia. Although if you raised it through eBay and they couldn't prove it has been delivered, eBay will probably give a full refund.

Gordon_Hose

Why not open a dispute with Ebay?

Oliver14

Open a dispute in paypal (not ebay as paypal is quicker). Don't let them redirect you to ebay dispute. When they can't prove delivery you will be refunded.

lisaamc

Thanks very much - I have opened a dispute with ebay but will also do this via paypal. Even though I have done this, she's still disputing she's not responsible, of course!

Gleeful

Don't open one in Paypal too, you cannot have two disputes open at the same time and they may close both!

neilmcl

Not another dodgy Uggs seller issue is it!

bris

Can't be, everyone knows there is no such thing as fake uggs in Australia, it just a type of boot to them that can't be copyrighted.