Trying to reduce direct debit

tripled

MATH wrote:

Whoever you spoke to is talking out of their armpit!

Actually you are I'm afraid, about 3 months ago a policy brought in where staff aren't allowed to override the system by more than 10%. Wilco isn't the first to post on here regarding this.

BBB

Indeed, they (we) come up on a list and get our !!!!!! kicked.

the billing system is ALWAYS right, even when it takes a £30 DD and puts it up to £200 a month!

BBB

Indeed, they (we) come up on a list and get our !!!!!! kicked.

the billing system is ALWAYS right, even when it takes a £30 DD and puts it up to £200 a month!

BBB

Indeed, they (we) come up on a list and get our !!!!!! kicked.

the billing system is ALWAYS right, even when it takes a £30 DD and puts it up to £200 a month!

pipkin71

I had a similar problem with NPower for my elec - DD was originally £35 a month. Account was £118 in credit, they wanted to put DD up to £50 odd, and when I phoned to reduce their suggested amount, they wouldn't budge.

I ended up changing over to BG click energy - best thing I ever did. Still paying £30 per month DD and in credit.