My property broken in a store - advice please

Flyboy152

At last, a sensible suggestion.

I honestly think that some people forget what this site is for.

Hintza

That is why shops have "shop assistants" so they can demonstrate the items to you. Virtually no way OP can prove it was the shop's kit that broke the phone now.

ThumbRemote

Hintza wrote: »

That is why shops have "shop assistants" so they can demonstrate the items to you. Virtually no way OP can prove it was the shop's kit that broke the phone now.

Have you actually read any of the discussion regarding independent reports, balance of probabilites etc?

And what difference would it make if a shop assistant had plugged it in anyway? They could still claim it was the OPs iPod that was faulty and not the docking station.

one_hot_minute

Do you have insurance?

In any case, take the phone to your local apple store to check the fault. If you've had it less than a year, they'll most likely give you a new one if you're nice.

Alternatively, flog it on ebay. Faulty handsets go for around £150-£200 and get yourself an upgrade to the 4s from your provider for £150ish, BOOM, you're £50 up with a fancier new phone.

Hintza

ThumbRemote wrote: »

And what difference would it make if a shop assistant had plugged it in anyway?

The difference would be that the shop assistant would (hopefully) have knowledge of the products and could have helped the OP with plugging it in and pointed out any compatability issues etc. The shop assistant would also have seen it was working fine up to plugging it in to that machine.

Shop assistants are there to "assist" that is their job.

967stuart

tomjonesrules wrote: »

The possibilities are endless!



Turn the situation around - if you had attached the ipod and the docking station had gone dead, who would be at fault then?

lol, great point

Flyboy152

Hintza wrote: »

That is why shops have "shop assistants" so they can demonstrate the items to you. Virtually no way OP can prove it was the shop's kit that broke the phone now.

ThumbRemote wrote: »

Have you actually read any of the discussion regarding independent reports, balance of probabilites etc?

And what difference would it make if a shop assistant had plugged it in anyway? They could still claim it was the OPs iPod that was faulty and not the docking station.

Hintza wrote: »

The difference would be that the shop assistant would (hopefully) have knowledge of the products and could have helped the OP with plugging it in and pointed out any compatability issues etc. The shop assistant would also have seen it was working fine up to plugging it in to that machine.

Shop assistants are there to "assist" that is their job.

But the shop invite customers to try the items on the shelf, using their own equipment.

Flyboy152

tomjonesrules wrote: »

Turn the situation around - if you had attached the ipod and the docking station had gone dead, who would be at fault then?

967stuart wrote: »

lol, great point

No it wasn't, it was silly remark, not anything to do with the OP's issue.

CoolHotCold

Flyboy152 wrote: »

But the shop invite customers to try the items on the shelf, using their own equipment.

Unless written on a sign anywhere, having them out on display is just that, for display purposes (and as it's a pure most Pure items have Radios) so the shop can argue they were on display and no authorisation was given (implied or otherwise) that customers can use their own equipment.
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You would really have to prove the shop was negligent (such as they knew the dock was faulty) to get any sort of compensation. Even if you did get a report stating that the dock caused the damage, you don't have a legal contract with the shop so consumer laws don't apply.

Flyboy152

CoolHotCold wrote: »

Unless written on a sign anywhere, having them out on display is just that, for display purposes (and as it's a pure most Pure items have Radios) so the shop can argue they were on display and no authorisation was given (implied or otherwise) that customers can use their own equipment.

The OP wrote:

kenjones wrote: »

Store told me they have 100s of people docking/testing their iphones in these products and this was the first time this had happened.

You would really have to prove the shop was negligent (such as they knew the dock was faulty) to get any sort of compensation. Even if you did get a report stating that the dock caused the damage, you don't have a legal contract with the shop so consumer laws don't apply.

One does not have to have a contract to claim compensation. However, the store has a duty of care to ensure that their equipment they are expecting their customers to use will not cause any damage.