extra charge added to credit card for delivery

micmac22

Hi would like a bit of advice on this question please.
I placed an internet ordered for some goods that ended up being out of stock and was refunded by company.
They sent me a E-mail a few days later asking if i still wanted them for £xxxx no mention of delivery charge, i replied with E-mail stating items and price qouted £xxxx delivered yes please, asked how to pay for goods.
Recived phone call within the hour gave cc details over phone (national company) for the agreed price, then within the hour recived E-mail from them for items wanted plus delivery charges. are they allowed to add on a delivery charge that was never mentioned to my bill and credit card.

Thanks for your replies.

somethingcorporate

Was it on your original internet order?

micmac22

somethingcorporate wrote: »

Was it on your original internet order?

Thats a very good point somethingcorporate thanks. I checked old invoices and yes there is a delivery charge on old invoices. Shame they didnt mention it on their offer E-mail or payment phone call, i still think thats a bit naughty of them though. Will be awear next time thank you.

somethingcorporate

I do think it is worth firing off a letter of complaint to them, since the order did not complete online. You never know, they may give you 50% back!