Carcraft Horrendous Sales Tactics

DavBer

HI all, don't know if anyone can advise me?

Quick summary:

Saw a car at Carcraft on the wed 7th december - spoke with sales guy and he agreed £9500 + my car as trade in if I took their finance. Said this would be £48 p/w at interest rate of around 6-7%. I say ok process the finance.

Call on thur saying finance company have replied and interest rate is higher so it will be £52 per week. I say ok and will collect car fri 9th

I turn up to collect car on Fri evening 2hrs late stuck on mway because of accident and with autistic daughter in car. When I look at the finance docs I see the loan amount is £10,719 and interest rate id 13.8%. I query this and sales guy agrees this is wrong. Says finance company now closed for today so cannot change docs. Tells me to sign and they will change docs over weekend to resign. (big mistake but frazzled with daughter so not really thinking straight) I take the car.

Surprise I get a call over weekend from sales guy telling me his manager has said they cannot change the finance amount but I can call in and talk about a deal 'reversal' i.e. get my car back and bring theirs back but they cannot guarantee this. I search online and see all the really awful stories about carcraft and how they have been in trouble with the OFT. Plus it is a 2hr drive so I don't bother.

So, does anyone think I have any comeback or have I been shafted to the tune of £1200?

By the way, I still have the V5 and tax disc for my trade in as I had to change the private plate and they cannot sell it without these - they are waiting for me to send them! :-|

Any opinions greatly appreciated....

maninthestreet

I believe you have a cooling-off period under the 1974 CCA, but signing the contract when you knew it wasn't correct was not a good move - by signing it, you agreed to be bound by its terms and conditions.

Gordon_Hose

You got mugged. Call Trading Standards, see what they say. But as you signed the contract, you may be fighting a losing battle.

eamon

Internet is full of stories re Carcraft and their questionable sales techniques. Be prepared to fight hard and long. Assuming that you now have your copy of the sale/purchase/finance agreement read it all very carefully and use internet for things that you don't understand.