Megabus Has Cancelled Me

quangy

visidigi wrote: »

The service/subject matter has never existed -so it can't only now not exist.

The service provider has a duty of care to inform the buyer in case of issues with fulfilling their obligation - which they have done at almost the last moment possible. There is no bargain detailed here, this is the loss of a contracted service at an accepted price from the service provider.

The service provider has had ample opportunity to dispute this issue and has made no attempt to resolve the issue for the customer in a way which does not greatly inconvenience them.

Again all of the above is based on the contract being formed (which based on provided information implies it has and I have not been corrected otherwise by the OP).

Couldn't of put it better. My account with Megabus showed 3 Journeys between 22/12/11 and 28/12/11. it is the middle journey which was cancelled probably causing the worst case scenario, and to have them wipe their hands of the situation is disgraceful, I'm now summarizing up all comments and I think it would make a great newspaper story and bring maximum and deserved adverse publicity. Good luck to them....

quangy

ShaneUK wrote: »

Are you on Twitter by any chance? And are MegaBus? If so, contact them again but via Twitter..... you may get a different result.... or Facebook.

If a complaint is in the public domain, and they know it, their response may be a little more positive and customer focussed.

See where your coming from, I've just put it on the Martin Lewis facebook page, not sure it's the right place and apologies if not...

I can't post links as a new user but the page is;-

facebook.com/pages/Martin-Lewis/73386220151

pinkshoes

How much is the Stagecoach ticket, and what did you pay for your Megabus ticket?

I would insist they pay the difference, and send them a "Letter Before Action" if they won't cough up.

They've known for weeks that there wasn't a bus on boxing day, so it was very unfair of the to wait so long to inform you.

quangy

pinkshoes wrote: »

How much is the Stagecoach ticket, and what did you pay for your Megabus ticket?

I would insist they pay the difference, and send them a "Letter Before Action" if they won't cough up.

They've known for weeks that there wasn't a bus on boxing day, so it was very unfair of the to wait so long to inform you.

The megabus price was a major influence in me going to Oxford in the 1st place even outweighing the 3 hour Journey time, I could of happily stayed in Cambridge for 2 extra days. If it wasn't made available as it shouldn't of been I wouldn't of booked it, common sense would suggest a favorable outcome..... financially in terms of purchasing another ticket it has only been about £40, but I will wait for a response before assessing the true cost to me, these things have been know to drag on....

DVardysShadow

tomjonesrules wrote: »

Actually it is you who is wrong. The contract has been frustrated, the subject matter no longer exists. Hence loss of bargain is not applicable, the correct remedy is to put the buyer back to their original position.

If A is contracted to provide a service to B and A later decides not to provide the service, that is NO WAY a frustrated contract. To be frustrated, a contract must be impossible to perform due to an occurrence outwith the control of both A and B.

In this instance Megabus, in their capacity as A have decide not to run the service. It is a straightforward breach of contract.

unholyangel

Its also worthwhile to note that it would be considered a unfair contract term where the supplier can cancel without penalty but the consumer cannot.

For example, if the OP were to cancel his tickets....he would likely lose all monies paid due to breach of contract. It is 100% unfair (imo) for the supplier to be able to cancel and NOT be liable for costs incurred due to their breach.