HSBC Documentation question

DAVIDENGINE · 20 December 2011 at 9:02PM

Hello :beer:

Quick question, I remembered last night about a graduate loan I took out in 2004 and which I paid off in 2009 if I remember correctly.

I called HSBC and asked them to check the record to see if it had PPI and indeed it did, I remember the meeting very well as it was the day before my birthday and it was the fella's claim that I stood a better chance of being successful if I took the PPI and the hard sell he did on it that made me take it but although the HSBC bod could see it on the system, said they wouldn't have the loan agreement as it commenced over 6 years ago, is she lying to me?

She said she would send me a screen grab which basically just confirms that it was on there but what if I can't get hold of the loan agreement, am I screwed?

Any help would be hugely appreciated.

Edit: Oh and she gave me an address to wrote to for their complaints department, almost as though she was resigned to "yet another claim" if that makes sense?

di3004 · 22 December 2011 at 12:56AM

Hi there

As long as you have the account number, do not worry about the agreement, they obviously know you had ppi and you do not have to have the paperwork to make a reclaim.

Go for it, good luck.

hannhol · 21 June 2012 at 12:29PM

although it varies from person to person, i recently called HSBC about a gradaute loan taken out in 2002 and paid off in 2007, and they sent me a copy of my original loan agreement in the week. THey told me I couldn't have the loan without the PPI...