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HSBC Documentation question

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DAVIDENGINE
DAVIDENGINE Posts: 1 Newbie
edited 20 December 2011 at 9:05PM in Reclaim PPI & other insurance
Hello :beer:

Quick question, I remembered last night about a graduate loan I took out in 2004 and which I paid off in 2009 if I remember correctly.

I called HSBC and asked them to check the record to see if it had PPI and indeed it did, I remember the meeting very well as it was the day before my birthday and it was the fella's claim that I stood a better chance of being successful if I took the PPI and the hard sell he did on it that made me take it but although the HSBC bod could see it on the system, said they wouldn't have the loan agreement as it commenced over 6 years ago, is she lying to me?

She said she would send me a screen grab which basically just confirms that it was on there but what if I can't get hold of the loan agreement, am I screwed?

Any help would be hugely appreciated.

Edit: Oh and she gave me an address to wrote to for their complaints department, almost as though she was resigned to "yet another claim" if that makes sense?

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    Hi there

    As long as you have the account number, do not worry about the agreement, they obviously know you had ppi and you do not have to have the paperwork to make a reclaim.

    Go for it, good luck.
    The one and only "Dizzy Di" :D
  • hannhol
    hannhol Posts: 109 Forumite
    although it varies from person to person, i recently called HSBC about a gradaute loan taken out in 2002 and paid off in 2007, and they sent me a copy of my original loan agreement in the week. THey told me I couldn't have the loan without the PPI...
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Where did you find this thread? It was posted (and answered) in 2011!
  • hannhol
    hannhol Posts: 109 Forumite
    Apologies, I did a search and mis read the date, no need to shout...
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    hannhol wrote: »
    Apologies, I did a search and mis read the date, no need to shout...
    Actually, I was laughing ;)
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