Virgin Media - What would you do?

GamerInfo

Well the 4th and 5th of January have been and gone and i still have no working phone line

I spoke with a member of the CEO team today who have told me there was a problem with the re-cabling and they now have to get the construction team out to have a look - the earliest this could be done was 19th January :eek:

When this date comes around i will have been without a working landline for over 7wks!!! When i asked what they are going to do with regards to compensation i was told the following:

- after 4weeks of non-service im entitled to have my £13.40 line rental charge refunded, but i cannot have this until my phone line is working and they can calculate the actual time ive been without this service.

Bear in mind they've known of this problem since 6th December and know that ive been 5wks without the service - but ive still got to continue paying for the service they know im not receiving!!!

- they said they cannot do refunds/credits here there and everywhere as it would get confusing - but they did say i may find when the phone linesw up and running again and compensation has been sorted out that i mayt not have to pay a bill next month!!!

My service changes per month to them total £42.00 - if i take the 7wks of line rental refunds off (around £23.45) the amount i'm left with is a total of £18.55 - so are they saying my compensation/goodwill gesture for having to go over 7wks with no phone line will be £18.55 (£2.65 for each week ive been without a vital telephone service) :eek:

asuming the phone line does get fixed on the 19th January - what should i reasonably expect as way of an apology? I know they don't guarantee their services, but it's cost us and family/friends around £40 in phone calls so far and ive still got to find top-up voucher money for the next 2weeks or more for on-going phonecalls (had my landline phone of been active we would have spoken within our free evening/weekend tariffs, so wouldn't have paid anything for calls|)