DIXONS Cancelled Order being delivered.

ZINXYX

Hi,
I ordered a wii game from Dixons at 9.54 am today, had an email that order was being processed. In that email it said delivery was 4-6 days and guaranteed by 28th Dec even though at the time of ordering it said 3-5days. I logged into my account and followed their instructions about cancelling the order which had not been dispatched.

I received an acknowledgement email at 10.32 that my message had been received.
At 8pm this evening I received an email from Dixons that my order has been dispatched and been provided with a tracking number.

What can I do please? I have ordered the same product from Amazon who guaranteed delivery by Christmas eve.
Thanks

texranger

ZINXYX wrote: »

Hi,
I ordered a wii game from Dixons at 9.54 am today, had an email that order was being processed. In that email it said delivery was 4-6 days and guaranteed by 28th Dec even though at the time of ordering it said 3-5days. I logged into my account and followed their instructions about cancelling the order which had not been dispatched.

I received an acknowledgement email at 10.32 that my message had been received.
At 8pm this evening I received an email from Dixons that my order has been dispatched and been provided with a tracking number.

What can I do please? I have ordered the same product from Amazon who guaranteed delivery by Christmas eve.
Thanks

call them and then just refuse the delivery

ThumbRemote

Did you receive an email saying that your order had been cancelled, or only that your message had been received?

If you do accept delivery (eg they put it through your letterbox) and they had previously agreed to cancel the order, they are responsible for paying return postage. If they hadn't specifically agreed to cancel, you will need to pay the return postage. Either way, you'll get the cost of the item back.

jonnyd281

OP 5 working days is 28 December, Monday and Tuesday next week are bank holidays.