Where do I stand?

Flyboy152

halibut2209 wrote: »

RETURNS POLICY FOR 247electrical.co.uk The product is unwanted
1. We must be informed within 7 days of dispatch date.
2. The item must be in a completely resalable condition. The product must be returned complete with all parts; such as speakers, leads/cables, remote controls, batteries, stands, manuals etc.
3. The item itself must be returned within 7 days of receiving a final authorisation from us.
4. The item must be returned via Royal Mail Recorded Delivery or by courier. Unfortunately, you will have to incur the postage charge for this. We can arrange our own courier for havy and bulky items only, though again you will have to incur the charge.
5. Product refunds for unwanted goods will not include original postage costs we have incurred and we have to deduct a further 10% restock fee from your original purchase price.

1. Wrong. It's within 7 WORKING days of RECEIPT of the product
2. First sentence is wrong. Second sentence is true
3. Wrong. You have 30 days starting from when you inform them of your intention to return
4. First sentence is wrong. You can send it back however you like. Though obviously recorded is better. Second sentence is pretty much true. The DSRs state that if the consumer is responsible for return postage, then it must state so in a DURABLE format. A website is NOT considered durable. But if you've been sent the T&Cs in an email etc then you must pay for the return.
5. Wrong and Wrong. They MUST refund original postage, and they must NOT charge a restocking fee.

So it's pretty much all wrong!

halibut2209 wrote: »

Just found this bit on their website


Under the Distance Selling Regulations we are obliged to action a refund within 30 days of written request being received. However as a customer focused organisation we set standards that far exceed our obligations. Accordingly our internal target to action a refund is 4 days, which we always endeavour to achieve.

If goods have been despatched and require return our target is to action the refund within 4 days of receipt at our returns centre or certainly within 30 days of the cancellation being requested, if that occurs sooner.

If you have decided to cancel your order or wish to return your products to 247electrical.co.uk we will refund your credit card within 30 days of written cancellation being received.

Hardly consistent policies, eh?

Nonetheless, as the OP has not been given correct information, in a durable form, relating to his rights under the DSRs, he now has three months in which to cancel.

bod1467

Plus 7 days.

halibut2209

Flyboy152 wrote: »

Hardly consistent policies, eh?

Nonetheless, as the OP has not been given correct information, in a durable form, relating to his rights under the DSRs, he now has three months in which to cancel.

First of all, we don't know whether he has been given the info in a durable form. It may have been on his email confirmation of order.

And yes, technically if he didn't get that info then he'd have the 3 months. But we all know full well that that is a headache to enforce. Much simpler to cancel within 7 working days for all parties.

pinkshoes

Well, I guess now Comet have let you down, you can keep the original one and all sorted!

(personally I thought you were a little quick to buy another, and should've made a quick phone call before hand too see if the other one had been dispatched. given they told you the first time of the delay, the I think it was a reasonable assumption that this time it HAD been dispatched.)