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Old BoS Loan

Hi Guys,

I had a loan for over 25K with BoS and I'm almost certain it had PPI included which I didnt ask for (was sufficiently covered by my employer so didnt need it)

Problem is, I dont have any paperwork...and it appears the bank cant locate a copy of my agreement or any other paperwork - They do have the sort code and account number for the loan but thats about all they can find due to the fact Lloyds took over them and im assuming no documents were moved over since the takeover. (not sure but just assuming as they are having trouble finding the loan agreement etc)

Question is...Will they make a payment based on the loan figure without having the documents?

Ive explained that i have moved address a few times and no longer have the paper work but they said they will look into it and get back to me.

Any ideas what will happen?

Cheers
Any input I provide is purely my own interpretation and is in no way 100% accurate, I will try to help as best I can in all cases.

If you feel one of my posts have helped you in any way please click the "Thanks" button :)

Comments

  • For BOS I found the loan number from my Internet bank, as statements went back around 8 years on there shwoing my payments in the early noughties. That's all I sent to them and I got an offer.
  • FeelStupid wrote: »
    For BOS I found the loan number from my Internet bank, as statements went back around 8 years on there shwoing my payments in the early noughties. That's all I sent to them and I got an offer.


    Yes, I did exactly the same. Found a reference number on an internet banking statement and submitted a complaint quoting just this reference number. I received a full refund on this loan, as well as a previous loan that this was attached to.
  • Thanks for the replies :) hope the account details are enough - apparently the guy said its not a loan he is familiar with and cant seem to get any details other than account number/sort code...so no details of agreement, transaction, interest, ppi etc.

    Im hoping they at least make an offer based on the original amount and what the ppi would have cost on that size of loan!

    Here's hoping!
    Any input I provide is purely my own interpretation and is in no way 100% accurate, I will try to help as best I can in all cases.

    If you feel one of my posts have helped you in any way please click the "Thanks" button :)
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Surely they would need proof that a PPI was in operation, they are going to give you a lump sum without it.

    You saying 'almost sure' ism't going to be enough.

    Whether you wanted it or not, if there was one there, you must have signed a contract for it.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • tigerfeet2006
    tigerfeet2006 Posts: 14,030 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Please see this thread on the BR board Vindicated

    https://forums.moneysavingexpert.com/discussion/3461629
    BSCno.87
    The only stupid question is an unasked one
    Loving life as a Kernow Hippy
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