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HSBC uphold PPI complaint but want statements...

O.W.E.I
O.W.E.I Posts: 413 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Reclaim PPI & other insurance
which I don't have as the PPI was from 1991 to 2003 and I only have my accounts for the last 6 years.
I know what the interest rates were over the period, but not the exact amount that was owed.

Has anyone else had this problem and is there anything I can do, please?

I have searched, but I can't find anything, surely I'm not unique in this situation?

Comments

  • dunstonh
    dunstonh Posts: 121,288 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Has anyone else had this problem and is there anything I can do, please?

    Its a common problem with older cases where both the bank and you have destroyed records. In most cases, they will only pay out what can be evidenced from the records (supplied by you or them). There have been the odd cases where a goodwill payment has been given as an estimate but that is not the norm.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • O.W.E.I
    O.W.E.I Posts: 413 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Ok, thanks for your help.
  • O.W.E.I
    O.W.E.I Posts: 413 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Do banks all destroy all records after 6 years, as I am still a live customer with the company and as such, surely they will still have all my records since 1984?
This discussion has been closed.
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