Readers Digest online orders

zee_2

Very unhappy with service fron Readers Digest , the name means nothing now for service.
ordered book and recieved

Reader"s Digest Order
We confirm receipt of your order on Friday 02 September, 2011 14:46:10told my daughter and ordered 2nd book
after 12 emails and 2 wrong books sent which had to repackage and return
I recieved phone call friday to say that they did not have books in stock , I offered to leave funds with them for fresh stock to come in , and was amazed to hear that they did not stock or expect to stock book even though has been shown on each fresh monthly website , book is a DK medical book not a 1 off print run.
they are sending a cheque to refund payments at least.

VfM4meplse

Has anyone had a succeessful experience with RD? They seem to be highly unresponsive.

I stupidly took advantage of an "offer" via Books etc - and ordered a book for a nominal sum. There was no order number given, and no confirmation of when the order might arrive, so iimpossible for the company to trace!! A double order of something I hadn't asked for arrived, invoiced as somnething I hadn't ordered and an entirely different item sent....and of course charged for twice.

No response from the line, was kept waiting on the phone for an hour (thank heavens for the loudspeaker option!) and I have had no response from my email enquiry asking to rtn and for a refund etc.

VfM4meplse

Just a quick update - no response to my email to RD so I called them again, and surprisingly this time the phone was answered in about 20 seconds. I was told that I could keep the books - they'll go straight to the chazza - and that a refund would be issued by cheque, and sent out by recorded delivery which should reach me on Wed / Thursday next week.

We'll see. I have no intention of ordering anything from them again.

VfM4meplse

I shall risk talking to myself yet again in the hope that it helps someone in the future....I didn't get a cheque ffrom RD last week, instead I got what I had ordered in the first place (still sitting there in it's cellophaned glory). Today I had another Hermes delivery note put through my door noting RD delivery - presumably my dear friends at the Readers Digest - I neither know nor want whatever junk they choose to send me, nor have any intention of paying for it!

I hope this thread serves as a deterrent to anyone naive enough to consider ordering anything from them out of curiosity, like I did. Once you're in their clutches....

VfM4meplse

The saga continues....not only did I receive a repeat order of my order, I also received 2 cheques, each for the value of what I paid.

Outgoings: £y
Incoming: 2*£y, 2*order, plus 2*books I didn't order!!

I wasn't going to bank the cheques (small total value), but I am now inclined to and hope the whole thing ends here - as any time I try to call RD, either there is no response or there's a further mix-up. Any thoughts?

OneYorkshireLass

Bank them, I would, then don't answer them if they work out what they've done (which I doubt they will).

And for anyone else thinking of ordering from RD, please read this: http://www.thinkjessica.com/

Reader's Digest is where it all began.