Re-delivery didn't arrive - do they just attempt again next working day?

Padz_2

We had a card through the door from Royal Mail last week. Parcel was too big for letterbox. I immediately ordered a re-delivery for yesterday and stayed in all day waiting. It never arrived.

So do they simply re-attempt on the next delivery day or give up and wait for customer to contact them?

System

did you book the re delivery via phone or online ? Ive had a failed re delivery via online and when i went to pick it up i was told the manager doesn't check his emails so i always phone now.they wont try to deliver again you will have to either re arrange or pick it up from the sorting office.

withabix

Best to collect it yourself from the sorting office, especially at this time of the year.

texranger

CHRISSYG wrote: »

did you book the re delivery via phone or online ? Ive had a failed re delivery via online and when i went to pick it up i was told the manager doesn't check his emails so i always phone now.they wont try to deliver again you will have to either re arrange or pick it up from the sorting office.

i did a rebook online and guess what they did, on the day of the rebook they just returned to sender.

Padz_2

It was booked online. I hope I still have the card - at this time of year there's a lot of paper about and it might've got chucked.

I know it is Christmas but I'm not impressed. Typical RM.

custardy

CHRISSYG wrote: »

did you book the re delivery via phone or online ? Ive had a failed re delivery via online and when i went to pick it up i was told the manager doesn't check his emails so i always phone now.they wont try to deliver again you will have to either re arrange or pick it up from the sorting office.

well its a poor manager
redeliveries aren't emailed
they update on the CLEO system and should be checked and actioned every day with a resolution for each request.
the CLEO system also includes the complaints framework so it should be part of a managers daily checks anyway.

custardy

Padz wrote: »

We had a card through the door from Royal Mail last week. Parcel was too big for letterbox. I immediately ordered a re-delivery for yesterday and stayed in all day waiting. It never arrived.

So do they simply re-attempt on the next delivery day or give up and wait for customer to contact them?

i would expect not at this time of year but it depends on the DO.

System

custardy wrote: »

well its a poor manager
redeliveries aren't emailed
they update on the CLEO system and should be checked and actioned every day with a resolution for each request.
the CLEO system also includes the complaints framework so it should be part of a managers daily checks anyway.

thats just what i was told when i complained .

twinmom04

you will probably find they will try to deliver tomorrow