help needed on my rights???

kirstybabe

I found.on moneysupermarket.com web site.
that john.lewis has purfume on offer .
and.it has.the sizr bottle.and.price etc...
And does not say online or in store only...

and when.i phoned the shop they said it must be a print error because
no way would they sell it at thay offer price...

because its on the internet and i can print it off do they have to
give me the item for that price????

somethingcorporate

No, they don't.

Kirstybabe, something appears to be wrong with your keyboard.

unholyangel

Even if the shop had it at that price, they can still refuse to sell it to you

But websites and stores are often different parts of the same group. Much like tesco direct is tesco's website and tesco express/metro/superstore etc are the shops. They're all technically different companies trading under the same umbrella/family name.

Often websites can afford to sell you cheaper because they dont have the same overheads that a retail shop does.

PZH

unholyangel wrote: »

But websites and stores are often different parts of the same group...

But Moneysupermarket.com has nothing to do at all with John Lewis.

OP - so are you asking if you see a price on ANY site for another totally unrelated store, that the store should honour the price? Surely not....

Hintza

Let me get his straight.

You saw an offer advertised cheaply on a third party's website unrelated to John Lewis and you expect to get items at that price when in fact John Lewis were not even aware of this price?

unholyangel

phoodless wrote: »

But Moneysupermarket.com has nothing to do at all with John Lewis.

OP - so are you asking if you see a price on ANY site for another totally unrelated store, that the store should honour the price? Surely not....

Ahhhh I misread the OP. I thought they'd seen the offer, checked it online (on JL website) THEN called their local store.