Hotpoint - Can I claim for clothes eaten by my washer/dryer?

shazzi_b

Hi there

I have a hotpoint washer/dryer which is eating my clothes - I have arranged for an engineer to come and look at it under the warranty (getting someone to come out has been v. difficult and frustrating - but thats another story:eek: )

The thing is - so far the washer has put holes on at least 350 pounds worth of clothes. I didnt keep them at first, but have at least the last 8 items. Does anyone know if I can claim back for the lost clothes?

Any advice would be appreciated!

Shazzi_b

SaraSeahorse

they may argue that you continued to use faulty appliance knowiing it was damaging the clothes

shazzi_b

thanks - the only thing is that its taken me 4 weeks to get someone to get out because they only work in my area two days a week, so in the four weeks, so far another three items have been 'chewed'.

Im sure this was a fault with Hotpoint years ago (mayb e on Watchdog or some similar programme) - I'll try to look into it a bit more. Its just really frustrating - the washer only seems to 'eat' n ew clothes - leaves the more tatty things alone !!

Darksun

You'll have to ask them - usually companies want to inspect the damage, and the washing machine before deciding whether or not to pay.

Alternativly, have you looked into claiming on your household insurance?

shazzi_b

good idea - will try that after Ive tried with Hotpoint themselves (but I dont hold out much hope!)