We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Early billing? - British Gas

Not a good start with BG.

Recently signed up with them and was told my 1st bill would be in January. Because of their previous errors I was awarded £30 compensation which I would realise in my 1st bill, in January.

Why am I receiving a bill now, a month early when my compensation wont be realised?

Shall we forget this fake bill and try again next month?

Comments

  • I wouldn't just ignore the bill as they are never 'fake', I would however advise you to get in contact directly and ask what is going on (they're can be many reasons why a bill can be produced out of cycle). If they have offered compensation it is not applied "on a bills production", it is applied on a specific timescale, e.g. £30 to be applied 3 months later, will be exactly that, not whenever the bill is produced (it is usually timed that the credits will be applied before the billing window opens and the quarterly bill is produced)

    I hope that makes sense.
    Ex BG complaints veteran of 6 years!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.