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Complaints, well, well, well !
I presume these figures are collated only from those who actually complained.
I wonder what the figures would be if everyone who had a complaint registered them.
Would one company in particular be nearer 90+% ?
Complaints about the 'big six' energy firms rose by 26% over the summer as hostility against the sector continued to mount, a consumer watchdog has said.
Just one firm - ScottishPower - saw complaints drop on the previous quarter, while Consumer Focus said EDF Energy had seen a near-75% leap in customer grievances between July and September.
EDF issued an apology to customers after admitting the introduction of new billing systems had affected its performance.
The industry-wide surge in complaints follows a period when all the major firms announced bill hikes for the winter and as the regulator Ofgem stepped up its pressure on firms to address issues such as overly complex tariffs.
Consumer Focus, which collated the figures, described them as "disappointing, but perhaps not surprising".
I wonder what the figures would be if everyone who had a complaint registered them.
Would one company in particular be nearer 90+% ?
Complaints about the 'big six' energy firms rose by 26% over the summer as hostility against the sector continued to mount, a consumer watchdog has said.
Just one firm - ScottishPower - saw complaints drop on the previous quarter, while Consumer Focus said EDF Energy had seen a near-75% leap in customer grievances between July and September.
EDF issued an apology to customers after admitting the introduction of new billing systems had affected its performance.
The industry-wide surge in complaints follows a period when all the major firms announced bill hikes for the winter and as the regulator Ofgem stepped up its pressure on firms to address issues such as overly complex tariffs.
Consumer Focus, which collated the figures, described them as "disappointing, but perhaps not surprising".
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