Why is my new address "unacceptable" to KGM?

warriormonk

Hi.

Am moving house. Rang up the broker One Quote to inform them and get a quote for a new policy.

Then like a bolt out of the blue - I was told my new address was "unacceptable" to the underwriters - KGM. I was rather unhappy to say the least. To add insult to injury I'm having to pay them £72 to cancel!! (£35 admin plus some interest no doubt)

As a result I now have to cancel my policy with them and look for another insurer (a brief search has found many insurers who are more than happy to cover this address)

I am completely flummoxed by the whole affair. This is the securest place I have ever lived. I am moving into a block of flats with secure, gated courtyard parking. OK a passer by can get into the car park...but you'd have to know the PIN code to make off with the car. In 2007 there was a "once in a lifetime" flooding event here...I'm wondering if this is the reason.

I was wondering if anyone else has experienced such a refusal and/or has any idea how...

I might uncover the reasons KGM think my new address is "unacceptable"
Whether I now have to declare they have declined my new address (and if so what the repurcussions might be)
Whether they can be challenged if their refusal has a negative impact on future quotes etc.

I'm now going to lie down in a darkened room

daveys_2

warriormonk wrote: »

In 2007 there was a "once in a lifetime" flooding event here...I'm wondering if this is the reason.

This is certainly the case for many householders in Hull.

There were many factors that contributed to the 2007 floods, and the majority of 'human factors' have been resoved, or are well of their way to being resolved. Sadly insurers are often quite behind the times, and I guess once bitten, twice shy and all that

InsideInsurance

You are the one "choosing" to cancel the policy and so no need to declare it to anyone in the future.

You'd need to speak to your broker to see if they can get KGM to explain why they are refusing to quote for the new address but unfortunately with mass market/ commoditised products it is rare to get anyone interested enough to actually investigate/ challenge these sorts of things. When I last moved home to a new build there were a few insurers that evidently hadnt updated their PAF databases as their systems didnt recognise my postcode and so rejected quoting.