We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
V-Tech - brilliant customer service
GM43
Posts: 102 Forumite
Just had to share - had great customer service from V-Tech. I bought a V-tech camera about 3 years ago for my son. He picked it a couple of weeks ago and it didn't work properly - it froze as it was turning on - so I changed the batteries and pressed the reset but it didn't seem to fix the problem. The power only worked intermitently.
I emailed V-tech to ask if they had any tips on what to do or if they could repair as I thought it was a dodgy power button. They replied that they couldn't repair and as due to age couldn't replace - fair enough I didn't expect it to last for much longer anyway - they are for small children and they do get dropped a lot. Anyway they said if I returned the camera to them with a cheque for £20 they would send out one of the Cars 2 cameras.
I think that's great - no hassle or anything. The Cars 2 camera's full retail price is £60 but the cheapest I found it online was £40.
Well done V-Tech - most companies would have tried to fob me off. :T:T
I emailed V-tech to ask if they had any tips on what to do or if they could repair as I thought it was a dodgy power button. They replied that they couldn't repair and as due to age couldn't replace - fair enough I didn't expect it to last for much longer anyway - they are for small children and they do get dropped a lot. Anyway they said if I returned the camera to them with a cheque for £20 they would send out one of the Cars 2 cameras.
I think that's great - no hassle or anything. The Cars 2 camera's full retail price is £60 but the cheapest I found it online was £40.
Well done V-Tech - most companies would have tried to fob me off. :T:T
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards