Bank breached confidentiality

brightonman123

Take their money, wait for cheque to clear, and report to FSA anyway...

Then move your account- I bet the bank HQ would love to see your 'reason for closing'? see above!

opinions4u

pinkdalek wrote: »

That's a bit harsh to say the least, yes there should be some form of disciplinary but you know nothing of the adviser's career history with the bank do you? Who are you to judge, have you never made an error in your work? This may be the first instance the adviser has ever had where he has made such an error, in which case dismissal is harsh.

Even as a first offence, it's dangerous ground.

If there is a clear referral pathway in place to the bank's own will writing service, and this has been ignored in favour of a relative, then I can't see any other outcome but dismissal.

Would a cashier or banking adviser in a Halifax branch be allowed to refer lump sum investment business to their brother in law who's an IFA? Or mortgage business to their sister who's a mortgage adviser in an estate agent? Or home insurance business to their Dad who manages a Swinton Insurance outlet?

The answer is a pretty clear no, and in all cases there would have to be one hell of a reason not to dismiss.

stclair

davegore2005 wrote: »

Excuse me, but from that initial post you can tell that we are trying to bleed the bank for as much cash as we can????...pardon me for this, but you are not very good at perception.....we complained to the bank for the simple fact that our (completely unlisted) phone numbers were passed onto a third party, nothing else, and were amazed to get any kind of compensation from the bank, but would you be happy if this happened to you??

Dave

What was the name of the company who contacted you? do you have a telephone number or anything?

davegore2005

stclair wrote: »

RBS offer a will writing service them selves as Yorkshireboy has already stated.

How do you know it was NOT Hugh James who was calling you??

The company who called were a local firm (near Southport), and the man who called said that he worked with the advisers brother, so that answers that one.

Dave

[Deleted User]

Dave, ignore this person. There are many bitter people on this forum who go digging for people to judge and have a go at. It's obvious you were simply after some advice.

stclair

davegore2005 wrote: »

The company who called were a local firm (near Southport), and the man who called said that he worked with the advisers brother, so that answers that one.

Dave

Oh well yes it does well I would just take the money and get over it.......

Close your account if you need to....

davegore2005

Power_Kitten wrote: »

Dave, ignore this person. There are many bitter people on this forum who go digging for people to judge and have a go at. It's obvious you were simply after some advice.

Thanks for that...advice was quite simply all we were looking for...not for someone to class me as some kind of moneygrabber.

Dave

chambta

Does anyone want to pass my number on?

I'll happily take £250 per call.

opinions4u

It's fairly obvious that the gist of the thread is "They've offered me £250. Should I ask for more?"

I have no problem with the question, assuming that is it.

In my view £250 is too much.

In the view of the FOS it's about right.

In the view of a court, I doubt anybody knows as the matter tends to get settled be escalated to that level.

Unless you want to pursue it through the courts, take the money.

jonesMUFCforever

From Post 1 did OP not agree that he would take the brother's phone number but forgot it.
If that is the case then take the £250 and run!!
If it goes any higher you might find the offer withdrawn or altered downwards.

I do agree though that the financial adviser is on very shaky ground.