aph car park damage

darkomega

girlfrind parked her car at aph carpark manchester and when she retuened to collect she noticed a dint in the nsr wing as she walked to the location given to her by the staff. she returned to them in inform them about this and the staff apologised and took pics of the damage. she then had to fill an incident report out and was told the manager would be in contact within 5 days. 7 days later she recieved a letter stating the damage was already done before it entered their car park and enclosed was a pic which in the managers own words "faint and blurred". he claims this was because the car was moving but its parked at the entrance barrier. he says they are unable to assist further. girlfriend wrote back saying his pic was poor quality and requested him to produce a clear one to prove his claim the damage was already done before it entered the site. he is now not replying to corresponce so some help would be great thanks to take this matter further

cubegame

Don't you drive through a booth which takes photos of your car from all sides on entry? APH does this at Gatwick but it could be a franchise.

McKneff

are you sure there are no disclaimer signs up. There usually is.

My daughter and fiance's car got broken into as well as 7 others but they can claim nothing

darkomega

McKneff wrote: »

are you sure there are no disclaimer signs up. There usually is.

My daughter and fiance's car got broken into as well as 7 others but they can claim nothing

frmo their terms and conditions

1. Our responsibilities
   4.1 We will accept legal responsibility for death or personal injury if it is caused by our or our employees' negligence.
   4.2 We will accept legal responsibility for damage to the paintwork or bodywork of your vehicle if you can prove that it was caused by us. You will not have to prove this if you have a vehicle inspection report (see condition 6.1.5) prepared and the damage is not recorded on it. You agree to us carrying out repairs to the vehicle if we believe the damage has been caused during the parking period.
2. Exclusion and limits of our responsibility5.1 We will not accept legal responsibility for the following
   5.1.1 Loss or damage covered by your own insurance.
   5.1.2 Personal property left in the vehicle or coach or left unattended at any time.
   5.1.3 Transport delays between the car park and the airport caused by traffic congestion, coach breakdown or any other cause beyond our control.
   5.1.4 Loss arising from a stolen or mislaid receipt or ticket for the vehicle.
   5.1.5 Loss of or damage to the vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control.
   5.1.6 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).
   5.1.7 Delay in making the vehicle available for collection if this is before the end of the parking period.
   5.1.8 We will not pay more than £25,000 for loss of or damage to the vehicle.