Icesave Bank

hunsbury0

ICESAVE Bank the bank from hell.
I invested in this bank in November, & when I went on line to check, I could not log on due to them "NOT RECEIVING MY MONEY" which was sent via BACS, I gave them my bank details & said that they would ring back-
Guess what did they ring back? NO
Try ringing their non-geographical number 0845 605 6050, they say that you may have to wait "upto" 20 mins, Quess What- I was on hold for 55 mins before I put the phone down. Wasted my telephonecall charges !!!
Trying Emailing them, all you get is the automated Email.
Finally, I lost my temper, & emailed them that as they didnot answer the phones nor that they replied to the emails or rang back when they said they would, I was going to report them to the FSA & the Banking Ombudsman.
This morning they did RING me & asked again for all the details that I had already supplied them & promised that they would ring me back today. Did they ring back? No they did not!!
Iam not a happy man at the moment.
I will be writing to thier complaints dept & also will be contacting the banking Ombudsman.
Am I the only one who is experiencing problems with them?

tom188

If you do a search you will see that there are others.

Rhino666

I think they are struggling because their product has attracted a lot of demand.

I had problems but stuck with it because of their great interest rate.

Recommend phoning on the dot of 8.00 am - I got through to a nice person at the other end who assisted me with my enquiry.

Doesn't pay to cut off your nose despite your face with these products - the admin always predictably cracks under pressure.

del1001

Rhino666 wrote:

I think they are struggling because their product has attracted a lot of demand.

I had problems but stuck with it because of their great interest rate.

Doesn't pay to cut off your nose despite your face with these products - the admin always predictably cracks under pressure.

Yes, quite agree, I had a small problem logging in when I first opened my account with them due to their servers not being able to cope with the high volume of traffic, I emailed them about the problem & received a detailed reply much to my surprise.
Not had any problems since, and with such a good rate of interest I'm certainly glad I made the switch from Ing, no regrets.

derrick

Don't use the 0845 number, use the geo number
0191 2558377

DocProc

I've got funds with Icesave.

The account opened like a breeze. I did need to check something out with their CS and the lady I spoke to was extremely helpful. Admittededly though, at the time, I must have been one of their earliest customers. I now know their CS is utterly overwhelmed. If I personally needed to call, I would now try very early in the morning.

When I want to check my statement, I have always, repeat always, found access easy and fast.

Initially, I was dubious about having to conduct all transactions with 'push' and 'pull' from within Icesave. I now find this a distinct advantage. Why? Well because with the facility, they tell me the exact day when things are going to take effect and I can plan other transfers around this information.

Hope that helps.