WH Smith Mistake... Help needed!

Elle7

cambookpro wrote: »

Well... result!
Think it was more by accident really.

Received an email last week with a full refund (but not including delivery) and today another gift card came with the same amount but it's different!

Just ordered it again and hopefully should still come in time for XMas :j

Were you expecting this? I don't want to put a downer on your luck but if they've refunded you twice accidentally, I think they are entitled to take back the refund.

cambookpro

Elle7 wrote: »

Were you expecting this? I don't want to put a downer on your luck but if they've refunded you twice accidentally, I think they are entitled to take back the refund.

I've emailed them and they said I can keep both as a goodwill gesture.

Elle7

cambookpro wrote: »

I've emailed them and they said I can keep both as a goodwill gesture.

I'm glad they resolved this so well I just didn't want them to try and take the money off you again while you weren't expecting it!

Merry christmas