BT, Never, ever, ever join!!! THIS IS A PUBLIC SERVIC ANOUNCEMENT

Stefster

My Fiancee and I feel it is our duty to inform the world that BT are terrible, after a £200 pound over-charge in just four months, a 6 week delay on broadband delivery (we got sick of BT lieing about delivery dates and cancelled it - Go with 02, thay have been great)over 40hours worth of calls to BT's helpline, (Which naturally were no help) at least 6 occasions we were hung-up on. WE HAVE HAD ENOUGH!!! we have had random charges, promises of call-backs never fulfilled, and promises of reimbersements that have never arrived. DO NOT TRUST A WORD THAT BT SAYS TO YOU.

If you are with them, I hope you are one of the lucky few who have been uneffected by their idiocy, and I strongly recommend that you leave as soon as possible. If you are thinking about joining - DON'T.

We are outraged by our treatment, and want to warn as many people as possible of the shear stress, anger and pure bewilderment that they cause!

I have started with this Forum as I would hate to think a fellow 'moneysaver' could be effected - but dont want to stop here! If anyone out there has an idea of what would be the best public forums to vent our frustration and warn others of our painful experience, I would be most grateful!

Cheers

Stefster

Ady87

BT have i believe, 60% of the broadband market, and god knows what of the line only market. Considering their prices, you have to feel there are reasons behind this.

If you have been one of the very few unfortunate people that have problems i sympathize with you, but if you think you have been through everything you have for something simple you're probably mistaken. If it was easy to fix, it would have been fixed.

Customer services just obviously haven't done their bit.

david29dpo

I too have had a very bad time with BT and would never use them again, however i know a few people who praise them highly!!

Stefster

It's got nothing to do with easy/hard fixes - a problem should be sorted out in one call, especially when it is their fault (which it was)

It is never acceptable for customer services to hang up on you once, let alone numerous times. It is never acceptable for people to promise to call on countless occasions and never reply. This was 4 months of calls and stress for a problem which is yet to be resolved. I'd love to say it was a just 1 or 2 incapable employees but it isn't we must have talked to 50 different people over this time - very few could help us at all.

Having the Lion's share of the market doesn't automatically equal quality, large companies like BT take advantage of lethargic customer who don't have the time to look around.

Has any one got any thoughts about where else I can vent our frustration?

TimBear

Agreed that they shouldn't hang up on you, but if you were really frustrated and perhaps shouted or swore at the advisor, they have every right to hang up on you I believe.

Stefster

No, I have been in customer service myself, and appreciate how thankless the job is, and would never be anything but polite. You don't get anything accomplished by losing your cool.

trevor_john

I have been a BT customer for over 15 years and never had a problem.I also have my Broadband with them and during a recent house move everything went smoothly and even internet was connected a day early.Can only speak as I find but thumbs up for me.

ladylouise62

BT Chief exec : [EMAIL="ian.livingston@bt.com"]ian.livingston@bt.com[/EMAIL]

Mind you, ALL of the media companies seem to have horrific customer service stories - I suspect that BT is no worse than any other, however bad yours has been. I have both good and bad experiences with my supplier, although mostly bad, and it's not BT.

If I look at places I have worked, I would expect between 25% and 50% of the employees to not offer a good service (for various reasons from incompetence, through laziness and unsuitability to inexperience ), so that means that between 1/4 and half of any problems would not be dealt with perfectly, and if you consider the terrible (and poorly paid) job that Customer Services must be (and the complexity of solutions depending upon synchronising many layers in an enormous company), that wouldn't encourage happy employees giving great service.

We all demand cheap services, and we get the cheap service that goes with it. That's the world of today I'm afraid. I don't accept it without complaining to the companies, but I do accept that this WILL happen with most companies and have learned to assess the problem in relation to this world of cheap service.