Urgent BT fault repair??? Please?

macman

oldbagteacher wrote: »

So shocked that BT would not send an engineer unless I paid £130 for the engineer to check the fault since it wasnt external,yet it was a BT phone that I was renting from them along with my BT land rental for my broadband and my calls and had been with them for 31 years.I just used another persons extra phone and all was fine. I had no idea that they charged to repair their own equipment.

Even if you rent the phone (why would you?), you are still responsible for the internal wiring and extensions downstream of the master socket, which is not BT's equipment.

meggsy

BT always maintained there was nothing wrong with our line although callers often said they couldn't hear us clearly, or had a problem getting through. Recently switched to Zen Internet - result - the line is now as clear as a bell

Mr_Toad

meggsy wrote: »

BT always maintained there was nothing wrong with our line although callers often said they couldn't hear us clearly, or had a problem getting through. Recently switched to Zen Internet - result - the line is now as clear as a bell

Intersting considering you're still using the same line and exchange equipment.

Mr_Toad

masonn wrote: »

Intersting considering you're still using the same line and exchange equipment.

Just had a thought. As part of the change to Zen did you get new filters for your phone sockets?

I had a problem some years ago and a friend suggested changing the filter. I was a bit skeptical but I did have a spare so I tried it and it did fix the problem.

meggsy

masonn wrote: »

Just had a thought. As part of the change to Zen did you get new filters for your phone sockets?

I had a problem some years ago and a friend suggested changing the filter. I was a bit skeptical but I did have a spare so I tried it and it did fix the problem.

I had new filters four years ago when I switched to Zen BB so when I switched from BT to Zen home phone a month ago I didn't need to do anything. The line was a problem before, muffled etc., so mainly only used for BB.