Money back from nPower

MoneyGeoff

I got a letter from nPower the other day pointing out that they haven't been giving me my direct debit discount. As a direct debit customer I was entitled to £100 per year off so they sent me £319 in the post (3 years worth plus interest).

It was a nice surprise especially with Xmas coming. If your energy company has direct debit incentives (I guess most do) then I suggest you check you have received them, maybe you will be entitled to a refund to

meggsy

Excuse me for being a tad dubious because I always had to twist their arm to pay my discount and I don't believe they have suddenly become Father Christmas

MoneyGeoff

I guess they got audited or something and told to send customers what they were entitled to.

The weird thing was that they sent a letter with a bar code on it. I then took this to the post office and the post office gave me the £319 in cash.

I didnt quite believe it either until I had the cash in my hand and legged it out of the post office.

norapower

Could be Npower directors have been reading Charles Dickens Christmas Carol at their book club this month. You never know.

meggsy

MoneyGeoff wrote: »

I guess they got audited or something and told to send customers what they were entitled to.

The weird thing was that they sent a letter with a bar code on it. I then took this to the post office and the post office gave me the £319 in cash.

I didnt quite believe it either until I had the cash in my hand and legged it out of the post office.

AFAIK the last time they sent out letters with a bar code was October 2010 when they were forced by Consumer Focus to refund £70 million to customers they overcharged during 2007-08.

The reason this time could be an audit as you suggest

https://forums.moneysavingexpert.com/discussion/2762108=