M&S Chargecard PPI

MissySarah

Hi all

My mother sent a SAR to M&S last week for her Chargecard (which has been closed for some time). She's certain that she had PPI on it but didn't require it for a host of reasons. We amended the letter slightly and included a list of her previous addresses for the last 20 years (there's only been 3 of them) in order to expedite the process. M&S have today contacted my mother to say:

"Unfortunately I am unable to comply with your request at this time as the address details that were provided differ from the details we hold on our systems".

The letter acknowledges a) that my mother had an account with them and b) includes the chargecard account number at the top of the letter. My mother has called M&S to enquire about this letter and the requirements. She received a call back from M&S saying that under Data Protection they only required 2 addresses and that including the 3rd address had confused them. All they wanted was the address where the account was opened and her current address. She now has to return the letter to M&S with her CURRENT address on and the 40 days will start from then. FYI - the current address they have asked for is the address to which they sent the letter asking for the current address... Go figure!

Is this a case of M&S dragging their heels? I was under the impression that a SAR had to be complied with and we included extra information to help them along. Is it really the case that Data Protection requires only 2 addresses?

MagP

I too sent m & s a letter regarding my old charge card and loan I had with them, I got my acknowledgement letter at start of November with all my account numbers on the letter. To be honest I don't hold out much hope as previous posters have indicated it's not that easy to reclaim from m&s. I hope your mum is successful.