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Will stored at solicitors

Hi

My parents got a solicitor to draft a will in 2005. This will is stored at the solicitors office. My parents now wish to retain the will in their home and asked the solicitor's secretary if they could have toe original back. The secretary got akward with them and in the end they came out with no will, the firm are basically reluctant to release said document.
Before I get involved and tell the firm to obey my parent's wishes I would like to know if my parents can legally request the release of the original from the solicitors firm. Also should this be done in writing.

Regards
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