Paid by phone

iowgav

Hi there,

hopefully someone can help with this one. A PCN was received from Civil Enforcement Ltd reagrding a car parked in one of their car parks.

However, the parking charge was dealt with using their phone system, as displayed in the car park. There is evidence of a phone call, made to their number, that lasted for 4.01 minutes. 5 minutes later, the car left the car park, as stated on the PCN. The phone call was completed and not stopped half way through. It would appear that on checking bank account, no withdrawal of the parking fee was made.

As far as we are aware, the parking charge (£1) had been paid over the phone and that should be that.

A PCN has now been received saying that the charge was not paid. Our present thought is just to ignore the notice, and hope that if it ever went to court (unlikely), that the evidence of making the phone call would show that reasonable efforts were made to pay the parking fee and that their computer system was at fault for not withdrawing the parking fee.

Does anyone have any thoughts on this? Any advice greatfully received.

sarahg1969

Read all of the other threads on here. Yours is no different. The minor detail is irrelevant.

Ignore them.

bondy_lad

IGNORE.FULL STOP.no crime committed, they wont do court,,worry not,,jobs a good un.

esmerobbo

Ignore CEL they will just send you crap, but out of interest did you have to enter your card details over the phone, or was the £1 charged to your phone?

notts_phil

Also you will get fake court papers. Ignore them to

AlexisV

If no payment was sent, you owe them one pound.

Whether you pay is up to you. You will receive threatening letters either way. CEL have never ever done court.

iowgav

I am pretty sure that I entered my card details over the phone. The way I see it is that they failed to take the money from my account-therefore its their problem, not mine.

iowgav

Thanks for all the replies. I am just going to ignore it as all the advice here says to do.

bondy_lad

iowgav wrote: »

Thanks for all the replies. I am just going to ignore it as all the advice here says to do.

good,,dont forget to spread the word about ppcs.

Sir_Roger_deLodger

iowgav wrote: »

I am pretty sure that I entered my card details over the phone.

Cancel your card before they start helping themselves to your money. These people are scam artists.