Toys R Us

nicpep

Hi all

I am :mad::mad: at Toys R us. I went into their store, and was treated terribly. I made a complaint. 4 emails and 3 phone calls later I have simply got, "we'll tell the manager to speak to his staff" No apology, nothing.

I was spoken to in a nasty tone throughout by customer services and have just generally been treated badly.

I want to complain directly to the CEO but I can't find their email anywhere. If anyone can help me that will be fab

Nevets

Feel the same. The customer service is appalling.
1. Ordered a product on the Toys R Us website - click and collect service. Made the journey, arrived to be told after around a 25 minute wait that the product was sold out!
2. Today, Rang customer services, spoke to someone called Adam. He put me hold for around 5 minutes then said, "oh, are you still here".
3. Same phonecall; Asked Adam for details to contact Head office, he put me on hold for 5 minutes again then said, "Hello, Adam speaking, how can I help?".
4. Still same phonecall; Eventually spoke to manager, (apparently) who told me Head office will ring me tomorrow.
If/ when head office rings I will ask for their full contact details and put it on this site.

texranger

nicpep wrote: »

Hi all

I am :mad::mad: at Toys R us. I went into their store, and was treated terribly. I made a complaint. 4 emails and 3 phone calls later I have simply got, "we'll tell the manager to speak to his staff" No apology, nothing.

I was spoken to in a nasty tone throughout by customer services and have just generally been treated badly.

I want to complain directly to the CEO but I can't find their email anywhere. If anyone can help me that will be fab

their CEO is David Rurka, Managing Director, Toys 'R' Us Limited,Mitre House, 160 Aldersgate Street, London EC1A 4DD

Nevets

Thanks - this helps.

Toys r us, actually rang back and apologised, they also said they are going to drop off the product that was sold out.

:T

Will let you know if they do...