Hotpoint washer/dryer Hell

michellefromessex

Where do I start? well I suppose the beginning so here it goes :

April 2006 we purchased a Hotpoint Aquarius Washer/Dryer from Argos we paid for delivery and Installation (as partner is not good at these sort of things), we also on same day brought matching Hotpoint Fridge/Freezer, Dishwasher from Currys.

Hotpoint delivered the washer/dryer two days after purchase online, and plumbed the machine in. Two weeks later we notice that water was coming up through our floor boards in our hallway (kitchen wall on one side) on further inspection notice that skirting has mushrooms and fungus growing out of them and mould growing up the wall, this all just appeared overnight, we realised that it was coming from washer, called Hotpoint who sent an Engineer three days later, he removed machine to find that the original Insallation team had not connected the correct hose for the machine, in fact he used the hose that was on our old machine which was not an Hotpoint appliance, also that a washer was missing hence the reason water was escaping, in fact water had been constantly trickling down the back of the machine, seeping through the wall and out to the hallway, we contacted Hotpoint to complain and was told that a damage inspector would be sent, the following saturday the same Engineer turned up, we spoke with him and asked if he was qualified to access damage he said no. We spoke again unhappily to Hotpoint who asked us to send quotations for repair, we forwarded quotations from two flooring retailers, plus the cost for new skirting, repair of wall to remove mould and repainting, the thing is our laminate flooring runs from front door through the bottom of the house with no breaks through to the back of the house. Hotpoint refused to pay for this.

Then the machine stopped spinning, we called them yet again and had to wait 5 days for an Engineer. To cut a long story short we have had 7 calls outs from Hotpoint for various problems ranging from blocked filter, to thermostate and heater gone on tumble, The machine on tumble option had been used half a dozen times at this point due to the fact it had been summer and my clothes were hung out to dry. Anyway 4 weeks ago after yet another call out, Hotpoint agreed to replace the machine, new one delivered 17th January, 19th January new machine suffered same fault as machine no 1, I phoned up Hotpoint fuming and demanding that they replace my machine with seperate washing machine and tumble, was told I would have to pay £104 towards this, I refused stating that the inconvience Hotpoint have caused me with going out a machine for between 3-5 days on every call out, they should foot the extra. In the end after banging my head against a brick wall with them I agreed to having a third sodding washer/dryer delivered.

This was delivered two days later by a very vocally miserable delivery man who moaned that he couldnt find our house (mmm previous two drivers had no problems) and in his spat of anger and temper he slammed machine no 2 into our new Hotpoint fridge freezer taking a huge chunk out of the corner, his comments were "oh well Hotpoint will replace it for you dont worry, I will log it on the computer and I will sign and admit responsibility on your deliver note" (which he did) I contacted Hotpoint yet again to inform them of this, I was given a claim ref, a letter was received from them 2 days ago stating that they would be looking into my allegations, and if need be, repremanding the employee, and then would look at my claim further, I feel im in for yet again more hassle and long wait with Hotpoint.

On Monday I sent a letter to managing director of Hotpoint/Indesit enclosing photos taken of damage to flooring and walls and skirting last year, photos of the damage to the fridge freezer, I also enclosed copies of letter I received this week, and also copies of all the delivery and collection notes we have received when replacement machines were delivered including the one with the driver admitting responsibility.

I have had enough with Hotpoint, their customer care is appalling.