Sunday Times Wine Club....Couldn't Care Less

radishroot2002

My wife was phoned by Sunday Times Wine Club 2 days ago re. a 12 bottle mixed case offer. She told the rep that she would need to discuss it with me (hubby) as money is a bit tight at the moment. 'No probs', said the rep, ' I'll phone you back tomorrow'.
Yep you've guessed it....no call back. I phoned Sunday Times Wine Club 3 times today, trying to find out what the bloody offer is....no-one appeared to know (or really be too bothered to find out) During call number 3, I was told that someone had attempted to call me twice today, which is strange as I have been in all day today and my phone has done nothing. I ended up saying that if someone didn't ring me within the hour, I would look elsewhere. (Anyone want to guess if they rung me?)
I have now ordered with Tesco, wine is turning up on Tuesday.

In conclusion - I cannot believe that Sunday Times Wine Club is not affected by the current recession, yet I am gobsmacked at their arrogance in not being motivated to try and find out what has gone wrong with the process & to actually be bothered to get an order from me. Another example of crap Customer Service.

Anyone else had a similar experience?

Padz_2

I've had similar experiences with loads of companies. No one does their jobs properly these days. You can never assume that something which is promised will actually be done. I always chase stuff up now if it is important to me and if it isn't then the company just lose the order.

tallyhoh

I am sure it is a British disease. They seem to go out of their way not to sell you something. Even supermarket assistants suffer from it:

Conversation in Morrisons at the cigarette kiosk>

Assistant> you cant pay for your bread here, you have to go to the (one & only with a huge queue) checkout.

Me> but you are standing doing nothing?

Assistant> its not my fault (it never is) the till wont allow me to do it

Me> okay, I will leave my bread here. Who do I phone to complain to?

Assistant> I will do this just this once for you.

Why if she could have taken my money did she try not to? what a load of garbage about the checkout wouldnt allow her to do this? or only once? would the checkout recognise Tallyhoh if they tried it on a second time & self destruct?