We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

High St vouchers

Options
A friend of mine recently ordered and paid for a pc monitor from Comet which was due to be in stock available for collection 3/11/11. She paid for this half in cash and half in High Street vouchers, as yet the monitor (which is a Christmas gift for her son) is still not available in store and is unlikely to be in stock until after Christmas. She today asked for a refund only to be told that she could have the half cash back and the other half in a Comet store voucher card. Is this right can they do this?? High Street vouchers gave her the option to use other stores and did not limit her to use of the vouchers to Comet. She has spoken to the store manager and rang their customer services who have all said that they can not give her High St vouchers and she can only be refunded with a Comet gift card but Comet can still not provide her with the item she paid for and expected delivery of 4 weeks ago.

Any advice would be much appreciated.

Comments

  • texranger
    texranger Posts: 1,845 Forumite
    Angied wrote: »
    A friend of mine recently ordered and paid for a pc monitor from Comet which was due to be in stock available for collection 3/11/11. She paid for this half in cash and half in High Street vouchers, as yet the monitor (which is a Christmas gift for her son) is still not available in store and is unlikely to be in stock until after Christmas. She today asked for a refund only to be told that she could have the half cash back and the other half in a Comet store voucher card. Is this right can they do this?? High Street vouchers gave her the option to use other stores and did not limit her to use of the vouchers to Comet. She has spoken to the store manager and rang their customer services who have all said that they can not give her High St vouchers and she can only be refunded with a Comet gift card but Comet can still not provide her with the item she paid for and expected delivery of 4 weeks ago.

    Any advice would be much appreciated.

    yes she paid in vouchers and as Comet do not sell HSV then they will refund in their own vouchers/gift card.
    you will find Argos, Boots etc. will all do the same this is perfectly legal.

    as Comet have 14 monitors listed surely they will have 1 of these in stock
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.