Contract Phone Kerfuffle?

texranger

dan_l wrote: »

But it is the fault of P4U. If P4U hadn't wrongly accepted the contract and sent the new Iphone out, then the OP wouldn't have given their old Iphone away so how can you possibly say this isn't P4Us fault?

Did P4U tell the OP to get rid of other phone i would say NO so this is not their fault the OP got rid of old phone.

dan_l

texranger wrote: »

Did P4U tell the OP to get rid of other phone i would say NO so this is not their fault the OP got rid of old phone.

Of course they didn't specifically tell her to do that, but by accepting the OPs order and then dispatching the new Iphone to them, P4U put them in a position where they would no longer need their old phone. Can you not see that or are you just purposely trying to be argumentative?

Elle7

dan_l wrote: »

Of course they didn't specifically tell her to do that, but by accepting the OPs order and then dispatching the new Iphone to them, P4U put them in a position where they would no longer need their old phone. Can you not see that or are you just purposely trying to be argumentative?

Legally, it doesn't form part of the contract. It wasn't based on the OP giving away her phone, so it isn't part of the contract.

The position wouldn't be to put the OP back with an Iphone, either. It would be to remove the credit search, and cancel any payments that the OP has already made.

I do think P4U will try to sort this out, although the possible solutions will depend on different factors.

Did you reasonably expect to get the phone when you applied for the contract, OP? I only ask because if everyone else has rejected you it gives the impression that it may have been 'lucky', and therefore your credit might not be good enough for this type of contract or value. Is that the case?

If so, it's unlikely T-mobile will be able to offer a contract. You could try to make the contract lower risk - by paying a deposit, or having the contract over 12 months, for example. Would either of those suit?

MamaMoo_2

Ok, so spoke to P4U today, who have said that they can't work things out with T-Mobile, and therefore they want the handset back.
I enquired about being billed for the handset (currently retailing from Apple, unlocked, for £499) and was told by Phones4U that I can have the phone... For £999.99!!!
If I had the phone AND the contract over 24 months, it would only have come to £1080 (for 28,800 minutes, 12,000 texts, 18,000mb of data and 24 months of a flexible booster!!!) so they're clearly playing silly !!!!!!s.
I'm just wondering what my rights are now. I was willing to pay the £499 but now I think they're being total pi*s takers and I'm really hacked off!

texranger

MamaMoo wrote: »

I enquired about being billed for the handset (currently retailing from Apple, unlocked, for £499) and was told by Phones4U that I can have the phone... For £999.99!!!
If I had the phone AND the contract over 24 months, it would only have come to £1080

so basically in contract it would cost you £1080, but P4U say you can have it for £999

which is cheaper than under contract, so hows that them taking the P

just return the phone if your not happy with their offer, you have no rights to the phone as this was part of a contract which are not being honoured by either P4U or t-mobile.

then goto carphone warehouse or apple and purchase a phone from them.

MamaMoo_2

The phone would have been 'free' the contract itself would have cost me £1080, the phone would have been included in the price along with the minutes/texts/etc.
Basically, they're taking the P because the contracted allowance on a SIM only is £25 a month, the phone would be £20.71 if spread out over 24 months, so the £45 per month contract works out as being a combination of the two, however they're trying to charge me double the going rate!

baza52

its simple. Either pay for the phone or return it.
Personally i would buy one from apple for £500 but i suspect you dont have that sort of cash to splurge.

remember the phone is NEVER FREE. it is subsidised by the airtime contract. thats why is cheaper to get a sim only deal rather than bundled with a handset