Carpet Right

karenmay33

hi i've had a new carpet fitted in my lounge just 3 weeks ago it has flat spotted and looks very well worn in front of 1 chair which my hubby uses only in the evening.... where me and my son sit the carpet is still in new condition.... as the same as the doorway which usually goes 1st..... carpet right are not being very helpful they have advised me to get an independent carpet assessor which i've got to pay for myself then go to the carpet supplier...... where as consumer direct tells me to go to the retailer :O? what else can i do any advise please is better than i'm getting from the retailer

Gleeful

What carpet was it?

Have Carpetright been out to see it?

karenmay33

it's Eclipse..... yes they have..... for what use the guy was, never said a word only "go to trading standards and get independent surveyor to look at it, it will cost you quiet a bit of money..... to fight supplyer" who has yet to contact me...

timbstoke

If he agreed with you that it's faulty, then no, it won't. You bought it from Carpet Right, and they agree that it's not right, their next step is to correct the problem. What they subsequently do with their supplier is really not your problem.

arcon5

to clear up a few FACTS for you:

- your contract is with carpetright, NOT the manufacturer (their supplier, not yours). So your statutory rights are with THEM.

- within the first 6 months a fault is deemed inherent unless the retailer can prove otherwise. After 6 months it's the consumers responsibility to prove a fault is inherent. This is part of the Sales of Goods Act

My advise:

- don't let them fob you off!

- write them a letter by registered post explaining the issues (include photos?) and invite them to inspect the carpet and offer a remedy

- if they refuse, obtain your own independant report (it will cost you money -- if the carpet is faulty, they have to reimburse this cost!). If the report confirms the carpet is dodgy then write to them again (registered post), include a copy of the report, ask them to offer a remedy.

- if they refuse, ignore, try charging you... one final letter 'Letter Before Action' telling them that you intend on persuing them via the small claims court if they fail to respond with a satisfactory remedy within 14 days.

- if they still don't get the message, go through with your threat.

good luck