TESCO prescribed wrong glasses

robins66

I had a routine eye test in June this year and was told by Tesco that I needed new glasses. Having tried a number of times to find a frame I liked, I eventually found some in November and ordered my glasses, together with my free pair, at a cost of £109. I picked them up last week and have struggled so much with them that I have had to revert back to my old glasses.
I took my glasses back to Tesco, who have today rechecked my eyes.
I have been told that I will have to pay again for some new glasses as
1. it is nearly 6 months since my last test and my eyes could have changed;
2. I never told them that i needed them for using my laptop on my knee, that being an intermediate position requiring a different prescription. Not that I was asked about where I positioned books, papers, computers etc to read.

I have been wearing glasses for 35+ years and never had any problems with my glasses until now, but then again, I haven't used Tesco opticians before either.
The optician agreed that we hadn't discussed different reading positions, buit then again neither has any other optician in the past. I cannot afford to lose £109 but these glasses are no good, I can't focus properly with them and have to lift everything nearer my face to be able to see properly.
I am so angry with them but suppose that at least by paying £9 on my credit card I can claim all my mony back under Section 75 of the CCA.

Will never use TESCO OPTICIANS again and will warn others too!
:(:(:(:(:(:(:(:(:(:(:(:(:(

jillwithaj

I've had exactly the same experience, back in December just before Christmas. It was four years since I'd had my last test and I was having more and more probelms reading the 'back of packets'.
I however, WAS asked about reading and computer distances - not that this helped. I guess they got it wrong because I have to be about 12" away from my screen before it all comes clear! I've given up on my new glasses and have reverted back to my old pair. I took advantage of the 'Double Rewards' scheme and only used £20 vouchers - but I'm still miffed because I'll have to go back to Specsavers.

bubblesbonbon

I would go back and tell them that you consider that the original prescription was wrong and that 6 months is not suuficient time to render it useless.

If they maintain thier position, mention that according to the Optical Consumer Complaints Service (OCCS), you have a right to mitigation if needed.

I had the run around between two opticians until I mentioned the OCCS.

Matter was resolved in minutes.

Link to OCCS here

http://www.opticalcomplaints.co.uk/how.html

and info here

http://www.patient.co.uk/support/Optical-Consumer-Complaints-Service.htm