BT being stupid

FTW

Funnily enough, my mother's going through problems with BT at the minute.

Her contract ended at the end of September, and the new supplier took over effective as of mid-October.

She's just received a bill covering November and December - even though she received a 'Sorry you're leaving us' letter in October.

In a previous telephone conversation a few days ago, she's been told that the early termination fee had been 'waived'.

However, that shouldn't even factor into the equation - since she's received no written notification that she'd get an ETF (the contract ended before the new supplier took over anyway).

The landline number has been changed by the new supplier, and the new supplier's phone/TV/broadband package is fully effective - but BT are trying to claim that the line transfer wasn't effective.

Anyone come across this problem before?

Marco12452

Do you have all the corresponence still, if so keep it.
Complain once more to the supplier, preferably in writing and stating any corresponence that backs up your possition, include photocopies if necessary. State that you could consider taking further action if it is not resolved this time (politely).
If that does not resolve the matter, refer it to the ombudsman, see http://www.ombudsman-services.org/communications.html.
The escalation point from there is Ofcom iteself - http://consumers.ofcom.org.uk/tell-us/telecoms/.

Ady87

Have you gone to Virgin? For fiber services?