Monthly Travel Ticket not Recieved on time

uknitty

Hi

I ordered a monthly Arriva ticket on 25/11/11 with a start date of 02/12/11.

The ticket had not arrived last night so I called customer services, as I will have left the house by the time the post arrives and will have to pay for my travel. The customer service agent advised that I should keep a note of how many journeys I had taken that day, and call them back in the evening and they would issue me with "free journey" vouchers to reimburse the cost of those journeys.

I've got home this evening and still no ticket - So, now I've effectively paid arriva twice for todays travel. I call up customer services as agreed and this time another agent tries to tell me its my fault for not ordering earlier (I gave a weeks notice, and surely in accepting my order they are agreeing to provide the service by that date ?) They also suggested I should have paid extra for recorded delivery (not sure why - as I thought if an item went missing in the post the sender had to claim the costs back, so what difference would recorded delivery make to me ?)

I'm going to have the same problem over the weekend - I will be out of the house before the ticket arrives, so I am definitely going to lose 3 days travel, and potentially 4 days if it is not here tomorrow. I've been told once more to call back on Monday and tell them how many journeys I have taken and they will issue me with "free journey" vouchers.

Which is all well and good, but I am still paying for my transport twice this week, and I could really do with the money in my bank ! So, I asked for a refund on the ticket, saying I will make other travel arrangements with another transport company. I was advised that they cannot refund my ticket as under distance selling regulations at least 30 days have to pass before a refund can be processed. Surely this can't be right ? It flies in the face of everything I have ever heard about distance selling !

I'm going to have to make a third phonecall on Monday to "request vouchers" which again is my money, and my time being wasted. Anyone got any thoughts about how to get the cost of the monthly ticket refunded, or at least get the extra money back I have paid for 4 lots of day tickets and the cost of making phone calls to customer services?

Thanks very much all

timbstoke

Tickets for travel aren't covered under the DSR's anyway, but under the DSR's, retailers have UP TO (not at least) 30 days to return your money. The person you spoke to is clueless.

RadoJo

Are you saying you want money rather than vouchers as reimbursement for the journeys you have made since the season ticket's expected validity?

arcon5

i'm not sure how you have come to the conclusion by accepting your order they have agreed to supply by a certain date. I'm betting many also order the monthly ticket when the month has begun as it saves them money if they will be travelling alot that month.