EXPIRED M&S - A Symphony of Fizziness - £5.50

wibblewibble

My order arrived at 8:15 this morning which was great - however I too have been sent 2 boxes of mixed sparkling wines rather than the Fizz which I ordered .... not too sure whether to complain or not as the sparkling set is marked as £15 so it looks as if I've had a more expensive item than the one I ordered and I simply do not have the time to be running round returning them to a store which is why I ordered home delivery in the first place.

mmmkbb

i also got send the wrong items! i received mixed cavas instead of the fizz

but the gift set do look lovely. and the rrp are way more than the fizz
http://www.marksandspencer.com/Cheers-Cin-Salud-Bottle-Selection/dp/B005ANFH5K?pos=PDP_ymal_1/11_text&rrClickthru=PDP

will ring mns now and see what they say

suburbanwifey

The original item was valued at 11 pounds, the substitutes they sent cost 15 and 16 pounds, so it seems to me M&S took more orders than they could fulfill on the original offer and chose to send out replacements at a value that exceeds the original order - which to me seems fair enough and actually nice of them. It does avoid disappointment for a buyer and if it had happened to me would have made me feel good about the substitute. The prestige Cava alone is awesome!

I'd think twice before returning for refund - you paid 5 pounds, value 15 pounds ... seems a good deal to me!

Just my thoughts if you guys with substitutes are still not happy, just trying to smooth your annoyance x

wibblewibble

I am happy with the "substitution" in terms of value - but I wanted the fizz as it was a Xmas stocking gift for DIL and one for me from hubby (yes I know buying my own pressie lol) and I rather fancied the cocktails and thought them more suitable & "young" for DIL. I'm an infrequent wine drinker but I do like cocktails I've got unopened bottles of Bollinger in the cupboard along with some Rose wines etc. so I would never have chosen to buy more sparkling wine which will probably also just sit there until I "fancy" it whereas the cocktails wouldn't have lasted 2 days :rotfl:

I'll be keeping these as I don't have an M&S close to me and it would take me close on half a day to make the trek to a store not to mention the petrol and parking costs once I got there, but I am still dissapointed.

buyitall

just checked and I too have been sent the Sparkling Selection - I must admit I hadn't even noticed until it was mentioned on here!

georgette

A reply from M&S:

Thank you for your email about your order for 'A Symphony Of Fizziness'. I am sorry you have received the 'Sparkling Selection' instead.

I am unsure as to why this has happened but I have passed on your comments to our packing team who will to their utmost to ensure this kind of mistake does not happen again. This will show as credit from M&S e-commerce within 2-5 days.

We are unable to offer an exchange. You would need to return the items that were sent by mistake and then re-order the cocktail mixes.

I understand it is quite a difficult item to return. However we can arrange a free collection to pick up these items which you will later be refunded for when we have received them.

You then have the choice to re-order the 'Symphony Of Fizziness' you had originally expected. Then when you receive this order we could refund you the delivery charge for your trouble.

Uhh, bit confusing. So am I getting an automatic refund, or do I have to return the incorrect items?