We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Snapfish
Options
stick2000
Posts: 100 Forumite
Ordered 3x photo mugs for the grandparents from the kids for Christmas - when received 2 of them were fine (red interior and red background to photos) but the 3rd (blue interior and blue background to photos) had fading around the mug rim with some white patches.
I went onto their website and clicked on live chat really just to ask if this was usual for a dark coloured mug - it wasn't that bad so was going to keep it. They straight away asked for my order number, which I gave and then the next sentence was saying that they have reordered my blue mug free of charge, no questions asked.
I wasn't expecting this fast resolution so just wanted to post to give them some praise.
I went onto their website and clicked on live chat really just to ask if this was usual for a dark coloured mug - it wasn't that bad so was going to keep it. They straight away asked for my order number, which I gave and then the next sentence was saying that they have reordered my blue mug free of charge, no questions asked.
I wasn't expecting this fast resolution so just wanted to post to give them some praise.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards