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How pathetic and useless can PayPal really be, honestly??
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BartyBoy
Posts: 407 Forumite
Further to the other thread that I posted here about an unpleasant experience with a buyer who uses PayPal to force me to issue her a full refund. Now I have a proper 'head to head' battle with PayPal, the experience is even worse.
Cut the long story short, I will just point out the stupid and hopeless things that PayPal has done to me here.
1. Soon after I received the returned item from my buyer, I discovered the item was damaged and filthy, so I contacted PayPal to raise the issues. PayPal asked me to take the damaged item to a local police station and get a police officer to write a report of what damage was found on the item. The officer needed to use the station's letterhead for the report and sign it, so that PayPal can see the description of the damage is genuine.
Do PayPal really think it is part of the police's job to write down damage descriptions for a returned item?? This suggestion from PayPal makes no sense or whatsoever. I did visit a police station at one point, and the police officer basically said it was a civil matter, nothing to do with the police. I knew that's what I was going to get from the police, flipping stupid PayPal!
2. I told PayPal I couldn't get a police officer to give me a report of the damage on my item, so PayPal decided to tell me to ring 101 from my home phone, so that I could speak to a regional police call centre to ask for a crime number???
Since when PayPal believe a returned damaged item is a crime?? I started to think people who work for PayPal have no brain at all!!! Anyway, to keep PayPal satisfied, I rang 101 from my home phone, and the person answered my call said he could not issue me a crime number. All I could get from the call centre was an incident number. I was extremely furious after the phone call. I sent an email to PayPal with the details of which police station I went to, who I spoke to and the only incident number.
3. 4 days later, I received another email from PayPal telling me to report the matter to the police and supplying PayPal a crime/incident number.
I sent a stroppy email to PayPal saying I have already told them I went to a police station and submitted an incident number days ago. I also told PayPal on the email that if they did not have a system to record what has received from me, they better go and upgrade their computer system now. That email from PayPal really wind me up!
4. PayPal emailed me a claim form yesterday asking me to complete the form and return it back to them in 3 days. At the bottom of the form, it says 'sign here'. But within the email, there is no indication to say how to return the form back to PayPal, especially when they asked me to sign the form. I emailed PayPal to ask the question, but I have no reply at all, so I thought I could just fill in the form and email it back to complaint-response@paypal.com. 24 hours after I emailed the form, I received a reply from PayPal saying they do not accept the form via email. The form has to be signed, either fax to PayPal or upload it to my PayPal account.
I just felt I really have enough here, so I wrote them a letter to say if the form has to be faxed back, perhaps it should have mentioned on the email in the beginning. Furthermore, no email related to the form from PayPal indicates their fax number. So they only accept the form signed and faxed back to them, but they don't give me the fax number. The service is utterly poo of the poo!!
Do PayPal really know what they are doing there? How pathetic and useless can they really be??
I just can't wait to see what PayPal is going to do to me next...
Cut the long story short, I will just point out the stupid and hopeless things that PayPal has done to me here.
1. Soon after I received the returned item from my buyer, I discovered the item was damaged and filthy, so I contacted PayPal to raise the issues. PayPal asked me to take the damaged item to a local police station and get a police officer to write a report of what damage was found on the item. The officer needed to use the station's letterhead for the report and sign it, so that PayPal can see the description of the damage is genuine.
Do PayPal really think it is part of the police's job to write down damage descriptions for a returned item?? This suggestion from PayPal makes no sense or whatsoever. I did visit a police station at one point, and the police officer basically said it was a civil matter, nothing to do with the police. I knew that's what I was going to get from the police, flipping stupid PayPal!
2. I told PayPal I couldn't get a police officer to give me a report of the damage on my item, so PayPal decided to tell me to ring 101 from my home phone, so that I could speak to a regional police call centre to ask for a crime number???
Since when PayPal believe a returned damaged item is a crime?? I started to think people who work for PayPal have no brain at all!!! Anyway, to keep PayPal satisfied, I rang 101 from my home phone, and the person answered my call said he could not issue me a crime number. All I could get from the call centre was an incident number. I was extremely furious after the phone call. I sent an email to PayPal with the details of which police station I went to, who I spoke to and the only incident number.
3. 4 days later, I received another email from PayPal telling me to report the matter to the police and supplying PayPal a crime/incident number.
I sent a stroppy email to PayPal saying I have already told them I went to a police station and submitted an incident number days ago. I also told PayPal on the email that if they did not have a system to record what has received from me, they better go and upgrade their computer system now. That email from PayPal really wind me up!
4. PayPal emailed me a claim form yesterday asking me to complete the form and return it back to them in 3 days. At the bottom of the form, it says 'sign here'. But within the email, there is no indication to say how to return the form back to PayPal, especially when they asked me to sign the form. I emailed PayPal to ask the question, but I have no reply at all, so I thought I could just fill in the form and email it back to complaint-response@paypal.com. 24 hours after I emailed the form, I received a reply from PayPal saying they do not accept the form via email. The form has to be signed, either fax to PayPal or upload it to my PayPal account.
I just felt I really have enough here, so I wrote them a letter to say if the form has to be faxed back, perhaps it should have mentioned on the email in the beginning. Furthermore, no email related to the form from PayPal indicates their fax number. So they only accept the form signed and faxed back to them, but they don't give me the fax number. The service is utterly poo of the poo!!
Do PayPal really know what they are doing there? How pathetic and useless can they really be??
I just can't wait to see what PayPal is going to do to me next...
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Comments
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Do you expect paypal to come around and inspect the jumper then? All they have is your word that the jumper is not in the same condition. I'm afraid they aren't psychic. The system may not be perfect but what system is. Millions of transactions go on daily with no problem.
No system is perfect but rightfully paypals system gives buyers confidence and without buyers it really wouldn't matter what you had to sell.'The More I know about people the Better I like my Dog'
Samuel Clemens0 -
Do you expect paypal to come around and inspect the jumper then? All they have is your word that the jumper is not in the same condition. I'm afraid they aren't psychic. The system may not be perfect but what system is. Millions of transactions go on daily with no problem.
No system is perfect but rightfully paypals system gives buyers confidence and without buyers it really wouldn't matter what you had to sell.
Where did OP say it was a jumper?0 -
burnlyf wrote:Where did OP say it was a jumper?Further to the other thread that I posted here about an unpleasant experience with a buyer who uses PayPal to force me to issue her a full refund. Now I have a proper 'head to head' battle with PayPal, the experience is even worse.
See above.A smile costs nothing, but gives a lot.It enriches those who receive it without making poorer those who give it.A smile takes only a moment, but the memory of it can last forever.0 -
Yes they are a bit inefficient sometimes. I bought an item via Ebay amd Paypal but when it came to pay the payment link wouldn't allow me to pay for no good reason. I tried for two days on different pc's and troubleshooting and all they said was to use an alternative payment method. I paid by cheque in the end. Their customer service is more than useless.0
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I would, if they require proof, how dare they waste police time - which we pay for. We don't fund the police to provide a service to paypal.Do you expect paypal to come around and inspect the jumper then?
So they should have their own system for verifying, not abusing the police service.All they have is your word that the jumper is not in the same condition. I'm afraid they aren't psychic.
That's of no relavance for issues that do have problems.The system may not be perfect but what system is. Millions of transactions go on daily with no problem.0 -
burnleymik wrote: »See above.
The other thread was about a dehumidifier...0 -
Which, coincidentally, is all the police would have as well. Few systems are perfect, but I cannot see any justification for PayPal wanting aggrieved customers to report matters to the police where it is quite clear that no criminal offence has been committed.All they have is your word that the jumper is not in the same condition."MIND IF I USE YOUR PHONE? IF WORD GETS OUT THATI'M MISSING FIVE HUNDRED GIRLS WILL KILL THEMSELVES."0 -
hi there, thank you all so much for your comment, just thought to give a quick update about my case here...
when the 'witch' sent me a payment of £115.00 for a dehumidifier on 24 october 2011, PayPal took £4.11 off from me for the handling fee, which means i only received £110.89 from PayPal for the transaction. And now PayPal has given a full refund of £115.00 to the 'Witch' but PayPal also asks me to pay that £4.11 fee, i really wanted to know how it works??
so after all, the 'witch' used my item for free for three weeks, then the item is returned back to me with damage and dirt, and i still need to pay PayPal £4.11 out of my own pocket. have i missed something here??0 -
The original paypal fee of £4.11 should be returned once the refund has been issued to your buyer.
It should be done automatically but if it doesn't then you will have to call or e-mail paypal to remind them about it.0 -
hi there, thank you all so much for your comment, just thought to give a quick update about my case here...
when the 'witch' sent me a payment of £115.00 for a dehumidifier on 24 october 2011, PayPal took £4.11 off from me for the handling fee, which means i only received £110.89 from PayPal for the transaction. And now PayPal has given a full refund of £115.00 to the 'Witch' but PayPal also asks me to pay that £4.11 fee, i really wanted to know how it works??
so after all, the 'witch' used my item for free for three weeks, then the item is returned back to me with damage and dirt, and i still need to pay PayPal £4.11 out of my own pocket. have i missed something here??
Oh, crikey, the soap opera continues. You poor sod. Full marks to you for hanging on in there.
Sometimes I went all the way with the numpties and rseholes robbing me. And sorted them out good and proper. And gave them what for. Out of about 200 battles I probably won about 30 or 40 of them, after a ding dong. After pushing their silly little heads back under the water where they belong. But sometimes, mostly, I cut my losses and moved on to greener pastures.
You're good at writing here about this, have you considered writing it up some more and publishing it as an ebook. Maybe. A tale of our times. Might be worth considering. Could be a way of salvaging something out of the debacle. Might help some other people as well.
Anyway, once again, good luck mate, keep us posted, some of us are on your side in this and rooting for you.0
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